PLC Engineer Jobs in Algeria
18 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Director of Electrical, Instrumentation & Automation Maintenance</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >To define and implement the maintenance strategy.</font></font></li> <li><font dir="auto" ><font dir="auto" >Supervise HV/LV electrical systems, automation and instrumentation.</font></font></li> <li><font dir="auto" ><font dir="auto" >To supervise and coordinate the technical teams.</font></font></li> <li><font dir="auto" ><font dir="auto" >To manage the modernization and commissioning projects for equipment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with safety, quality and performance standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze malfunctions and implement continuous improvement actions.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Electrical, Automation, Instrumentation or equivalent engineer.</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum 10 years of experience in a similar position in an industrial environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of HV/LV systems, PLC (Siemens, Schneider), SCADA/HMI and industrial networks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Expertise in industrial instrumentation and regulation.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in industrial project management.</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Production Operations Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service delivery and formally communicates findings. The Production Operations Engineer actively participates in promoting new technology and services offerings and supports the PL in risk management and applying lessons learned to improve job design and execution as related to the area of expertise. They provide real-time support to operations as required. Provide technical support in the area of expertise throughout the Sales and Product and Service Delivery process. Assist as required with the development of technical job designs for PLs. Assist with identifying areas where new and cost effective techniques can be applied. Explore opportunities for value-added products and services. Consult with Design/Technical Engineer role as required to optimize the technical design. Assist in real-time incident response, recovery, and investigation as related to the area of expertise. Assist in evaluating technical viability and overall appraisal of tenders as related to the area of expertise. Remain current on new technologies. Maintain customer visibility through active participation in professional society activities and calls for papers. Understand the competition s technical offering. Participate in external technical societies and communities. Contribute, write and review technical publications. Engage with local universities, Customer institutes and research organizations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Bachelor degree</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Design, program, and commission industrial automation systems. Perform diagnostics, troubleshooting, and maintenance on programmable logic controllers (PLCs) and control systems. Participate in the design and improvement of industrial machinery and equipment. Develop and modify PLC programs and supervisory interfaces (HMI/SCADA). Conduct trials, functional tests, and commissioning at customer sites. Write technical documentation and monitor project progress.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Good knowledge of industrial networks and instrumentation. Analytical skills, autonomy, rigor, and organizational skills. Good interpersonal skills and ability to work in a team. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers Bab Ezzouar</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Responsible for establishing all project studies, studying, designing and supervising construction and development projects. Ensuring technical monitoring of construction sites and ensuring compliance with deadlines. Checking the conformity of the work to plans, standards and specifications. Coordinating the various project stakeholders (companies, design offices, suppliers).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Ing nieur d' tat en g nie civil Plus de 05 ans d exp rience Si vous correspondez ce profil, merci d envoyer votre CV en cliquant sur l onglet postuler</p><p></p></section>
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<span><u><b>Job Summary</b></u>
<br></span><p><span><span>The Rig Manager leads the day-to-day management of rig operations and personnel, ensuring safe, efficient, and compliant drilling activities. The role is responsible for supervising rig crews, maintaining operational readiness, and coordinating closely with drilling and maintenance teams to meet project objectives.</span></span></p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p><span><span><span>Manage daily rig operations, including drilling, maintenance, and safety compliance.</span></span></span></p><br>
<p><span><span><span>Supervise and lead rig personnel to ensure high levels of performance and safety awareness.</span></span></span></p><br>
<p><span><span><span>Coordinate rig mobilization, rig-up, and rig-down activities as required.</span></span></span></p><br>
<p><span><span><span>Enforce adherence to HSE policies, well control procedures, and industry standards.</span></span></span></p><br>
<p><span><span><span>Monitor rig equipment performance and oversee routine maintenance activities.</span></span></span></p><br>
<p><span><span><span>Liaise with drilling supervisors, engineers, and contractors for operational alignment.</span></span></span></p><br>
<p><span><span><span>Conduct regular safety meetings, inspections, and incident investigations.</span></span></span></p><br>
<p><span><span><span>Manage rig inventory and ensure availability of necessary tools and spare parts.</span></span></span></p><br>
<p><span><span><span>Report rig activities, incidents, and operational status accurately and timely.</span></span></span></p><br>
<p><span><span>Identify and resolve operational issues promptly, escalating critical matters as needed.</span></span></p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p><span><span><span>Strong knowledge of rig systems, drilling operations, and well control practices.</span></span></span></p><br>
<p><span><span><span>Effective leadership and team management skills.</span></span></span></p><br>
<p><span><span><span>Solid understanding of HSE requirements and safety culture enforcement.</span></span></span></p><br>
<p><span><span><span>Good communication and problem-solving skills in a fast-paced environment.</span></span></span></p><br>
<p><span><span>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role (this point to be available for all roles that have SAP access)</span></span></p><br>
<br><br><u><b>Job Experience</b></u>
<br><p><span><span><span>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</span></span></span></p><br>
<br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Asset Management L4<br>Build High-Performing Teams<br>Drilling Engineering L4<br>Leadership<br>Logistics & Transportation Management L4<br>Provide Direction<br>Quality<br>Regulatory Compliance & Safety Standards L4<br>Resilience<br>Safety Management L4<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Engineering or any related field<br>Certificate in any Related Technical Certificates or any related field<br><br><br><br>
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Join our Team
<br><p><strong>About this opportunity:</strong><br>We are now looking for a well-rounded and Senior Program Director to drive the delivery of 5G and 4G Core and Cloud solutions! You will be delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment.<br> <br><strong>What you will do:</strong><br>• Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson’s Customers in the Information and Communications Technology (ICT) industry<br>• Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls<br>• Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues<br>• Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement<br>• Build strong internal and external relationships<br>• Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes<br>• Promote a “one team” atmosphere and coach project team members to support their professional growth<br> <br><strong>The skills you bring:</strong><br>• Bachelor's degree in engineering, Computer Science, or related field.<br>• Minimum 10 years of experience as Program Manager, including Core and Cloud delivery<br>• Experience delivering physical, virtualized, and containerized Network Function projects<br>• Expertise in automating test and deployment processes<br>• Experience to Support sales teams to drive new business opportunities.<br>• Strong project control skills, with the ability to manage projects to meet targets and deadlines.<br>• Solid financial background and experience with business case development<br>• Highly developed risk-management skills<br>• Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities<br>• Strong relationship management experience with leadership, engineers, developers, support, and sales teams<br>• Innovative and creative problem-solving abilities.<br>• Certified Project Management Professional (PMP) or equivalent project management certification is preferred.<br>• Experience with solutions in the Packet Core and communication services platforms (e.g., Dual Mode Core, PCC/PCG, MME, EPG, SAPC, UDM, IMS VoLTE, IoT)<br>• Experience using automation and software management tools such as JIRA, Confluence or SharePoint.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Algeria (DZ) || Alger</p><br><br><p><strong>Req ID:</strong> 785036 </p><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The MEP (Mechanical, Electrical, and Plumbing) Construction Manager is responsible to oversee and manage all aspects of MEP construction projects, ensuring that mechanical, electrical, and plumbing systems are installed and functioning efficiently within building projects. They are responsible for coordinating with architects, engineers, contractors, and subcontractors to ensure that MEP systems are designed, installed, and commissioned according to project specifications, codes, and industry standards. Additionally, they oversee budgeting, scheduling, and procurement related to MEP systems, ensuring that projects are completed on time and within budget. The MEP Construction Manager also monitors quality control, safety, and compliance with regulatory requirements throughout the construction process.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Develop detailed project plans, schedules, and timelines for MEP systems to ensure timely and cost-effective completion.</p><br>
<p>Lead all architects, engineers, and other construction professionals to integrate MEP systems seamlessly into overall project plans.</p><br>
<p>Oversee the installation, testing, and commissioning of MEP systems, ensuring compliance with design specifications, codes, and standards.</p><br>
<p>Implement quality control procedures to ensure high standards of workmanship and adherence to safety regulations.</p><br>
<p>Manage project budgets, monitor expenditures, and identify cost-saving opportunities without compromising quality.</p><br>
<p>Approve and manage MEP contractors, suppliers, and vendors, negotiating contracts and ensuring timely delivery of materials and services.</p><br>
<p>Identify and resolve issues related to MEP systems during construction, minimizing delays and maintaining project progress.</p><br>
<p>Maintain accurate project documentation, including progress reports, change orders, and as-built drawings.</p><br>
<p>Ensure all MEP work complies with local building codes, regulations, and safety standards.</p><br>
<p>Communicate regularly with clients and stakeholders, providing updates on project status, addressing concerns, and ensuring satisfaction with the final outcomes.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Good knowledge of Construction and MEP activities and Quality Management System</p><br>
<p>Knowledge of building systems, energy technologies, green building and high performance design.</p><br>
<p>Understanding of marketing strategy and market analysis techniques is a strong plus.</p><br>
<p>Team-oriented, hands-on, highly skilled, adaptive, and client-focused</p><br>
<p>Knowledge of MEP construction and subcontracting (electrical and controls preferred)</p><br>
<p>Strong written and oral communication skills for customer interaction and report writing.</p><br>
<p>Knowledge of energy efficiency, performance contracting, commissioning, BIM or green building is a strong plus with proven track record on completing projects.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role</p><br>
<br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Electrical power design L3<br>Electrical lighting design L3<br>Electrical ELV design L3<br>Voltage drop calculation L3<br>Electrical load diagrams / schedules and calculation L3<br>Build High-Performing Teams<br>Provide Direction<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Mechanical Engineering or Electrical Engineering<br>Profesional degree in MMUP Engineer Registration (UPDA) or LEED Certification<br><br><br><br>
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Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.<br>
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.<br>
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.<br>
<br><br><p><b>About your role as QA Engineer</b></p><br><ul>
<li>Review requirements, specifications, and technical documents to provide feedback; analyze test results to ensure software meets quality standards</li>
<li>Create, execute, and manage test cases (both manual and automated), including detailed plans for comprehensive coverage</li>
<li>Document testing phases, report bugs, and track defects efficiently. Perform thorough regression testing to verify bug fixes</li>
<li>Work with cross-functional teams throughout the software development lifecycle to maintain quality and troubleshoot issues</li>
<li>Conduct post-release/post-implementation testing to ensure product stability and quality in real-world usage</li>
<li>Design and develop automation scripts using open source tools. Stay updated with new testing tools and strategies to enhance efficiency</li>
<li>Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives</li>
<li>Liaise with internal teams to understand system requirements and monitor the debugging process to ensure effective resolution of issues<br></li>
</ul><br><p><b>About your experience</b></p><br><ul>
<li>2 - 4 years of hands-on experience with manual and automated mobile testing on Android and iOS platforms</li>
<li>Hands-on experience in developing automated test cases in at least one programming language</li>
<li>Proven working experience with Agile project management, QA methodology, and test management software</li>
<li>Hands-on experience with API Testing frameworks such as Postman</li>
<li>Hands on experience with test management tools such as Xray</li>
<li>Ability to design and write test cases in BDD format</li>
<li>Experience in Smoke Testing, Sanity Testing, Performance Testing, end-to-end application testing</li>
<li>Hands-on experience with the Robot framework is a plus</li>
<li>Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus</li>
<li>BSc/MSc in Engineering, Computer Science or relevant field<br><br></li>
</ul><br><p><b>Why you should join Yassir:</b></p><br><ul><li>
You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +30 cities (Algeria, Tunisia, Morocco, Senegal, France and Germany)<br>
Attractive salary and you even get a stake in the company<br>
Subsidized public transit pass<br>
Have a lasting impact on our company's culture<br>
Perfect timing with renowned investors to build something great<br>
Extremely steep learning curve with own responsibility and intensive guidance<br>
Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans<br><br></li>
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<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
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<span>ABOUT THE COMPANY The company is a multinational IT consulting and digital transformation solutions provider, supporting government entities, telecom operators, and enterprise clients across the Middle East.<br> It specializes in helping organizations modernize operations, improve collaboration, and deliver scalable technology initiatives through consulting, implementation, integration, managed services, and training.<br> With strong expertise across Enterprise Digital transformation, DevOps, IT service management, enterprise service management, and collaboration platforms, the company partners with leading technology vendors to deliver practical, measurable, and enterprise-ready solutions.<br> ABOUT THE ROLE We are looking for a Senior Product Designer with strong experience designing intuitive, user-centric web and mobile applications, with the ability to work seamlessly across both LTR and RTL layouts.<br> The ideal candidate will have a proven track record in UX/UI design, supported by a strong portfolio that demonstrates the ability to turn complex product requirements into clean, functional, and engaging user experiences.<br> They should be able to brainstorm fresh ideas, proactively recommend best-practice user flows, and bring a senior-level product mindset to each stage of the design process.<br> You should be confident working across the full design lifecycle, from research and discovery through to wireframing, prototyping, user flows, usability testing, and design iteration.<br> Strong hands-on experience with tools such as Figma, Sketch, Adobe XD, or similar design platforms is expected, along with experience owning, maintaining, and scaling design systems across digital products.<br> This role requires someone who can understand user needs, translate feedback into practical design improvements, and adapt quickly as product requirements evolve.<br> A strong understanding of UX research, usability testing, accessible design, and inclusive design principles is essential.<br> The successful candidate must be exceptionally detail-oriented, able to manage time effectively, work autonomously, and remain comfortable collaborating remotely with distributed teams.<br> Direct exposure to cutting-edge enterprise AI projects across UAE and GCC Flat team structure - work directly with founders and senior engineers Opportunity to grow into a Senior or Lead Engineer role Flexible remote work arrangements Fast-paced environment where your work ships to production and reaches real clients 06+ Years of Experience in UI/UX Engineering including Product Designing Senior-level experience with the ability to work autonomously and comfortably in a remote setup Proven experience in UX/UI design for web and mobile applications Ability to design seamlessly for both LTR and RTL layouts Strong portfolio showcasing user-centric product design Expertise in Figma, Sketch, Adobe XD, or similar tools Experience owning, maintaining, and scaling design systems Ability to create wireframes, prototypes, user journeys, and user flows Strong ability to brainstorm fresh ideas and proactively recommend best-practice user flows Strong understanding of UX research and usability testing Experience working with iterative design methodologies Exceptionally detail-oriented with excellent time management skills Ability to synthesise feedback and adapt designs quickly Familiarity with accessible and inclusive design principles</span> </div>
<h2 class="h5">Job description</h2>
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<b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><span>ABOUT THE ROLE</span><br> <span>We are seeking a highly skilled and experienced DevOps Engineer to join our Cloud Operations squad. The ideal candidate will have a strong background in building high-performance, scalable, mission-critical, and secure systems in the cloud to scale our infrastructure further with efficient tools such as Kubernetes and Terraform. You will drive the evolution of major parts of our growing platform, serving millions of customers across multiple countries. You will be joining our amazing and diverse team, learning and helping others to learn something new every day.</span><br> <br><br><p><b>Key Responsabilities </b></p><br><ul>
<li>Build and maintain scalable, cost-effective, and reliable systems with technologies such as Kubernetes in GCP cloud environment</li>
<li>Improve our CI/CD process and increase the level of automation at Yassir in order to increase our efficiency</li>
<li>Play a key role in handling incidents, and support engineering teams with their infrastructure needs</li>
<li>Develop infrastructure as code as required</li>
<li>Introduce processes, documentation, best practices, and tools that would help our engineering teams be more productive</li>
<li>Automate deployment and scaling processes to minimize downtime.</li>
<li>Continuously improve infrastructure and processes to increase efficiency and reduce costs.<br></li>
</ul><br><p><b>Key Requirements </b></p><br><strong><u>Technical Skills :</u></strong><br>
At least 8+ years of experience in a similar role building and maintaining large-scale, distributed infrastructure environments in the cloud
Strong experience with Linux administration and scripting languages (Bash, Python, TypeScript, etc)
Proven Experience working with Containers and Container Orchestration technologies such as Docker, Kubernetes
Proven Experience with configuration management tools such as Terraform, CDK for Terraform, Pulumi
Proven Experience working with cloud infrastructure and services (GCP, AWS, Azure) with at least 1 year of experience building and maintaining services in GCP
Previous experience with CI/CD processes
Previous experience with Node.JS or Python
Strong understanding of network protocols and security best practices.
Familiar with relational and non-relational database models (MySQL, PostgreSQL, MongoDB, and Redis)
Experience with ElasticSearch, LogStash, and Kibana is a plus
Experience with Prometheus and Grafana is a plus. <u><strong>Other key skills and traits :</strong></u><br>
Outstanding written & verbal communication skills
Demonstrated ability to prioritize, self-start, contribute under pressure, and meet tight deadlines
Highly organized, creative, and critical thinker
Strong problem-solving and analytical skills
Comfortable working in an entrepreneurial environment
Organized and obsessive about details
Hard-working, passionate, and looking to embrace the challenge
Bachelor's Degree in Computer Science or related field.
<br><br><p><b>Why You Should Join Yassir </b></p><br><ul>
<li>Join one of the fastest-growing tech companies in North Africa</li>
<li>Have a lasting impact on our company's culture</li>
<li>Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans</li>
<li>Work on some really hard technical challenges from identity infrastructure for Africans, digital payment networks to complex mapping and routing systems across the continent.</li>
<li>We are the first Algerian startup to go through Y Combinator program and we’re backed by top investors including Unpopular Ventures, Rebel Fund and DainTree.VC<br></li>
</ul><br> </div>
<h2 class="h5">Job description</h2>
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<strong>Yassir</strong> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in <strong>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</strong>. It is backed (~<strong>$200M in funding</strong>) by VCs from Silicon Valley, Europe and other parts of the world.<br>
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.<br>
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.<br>
<br>
About the role
In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Node.js,. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.<br>
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About your role as “Senior Back-end Engineer”
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<li>Build robust and scalable software in Node js.</li>
<li>Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members</li>
<li>Help improve existing code quality through writing unit tests, automation and performing code reviews</li>
<li>Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products</li>
<li>Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</li>
<li>Dive into difficult problems and successfully deliver results on schedule</li>
</ul>
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About your experience
<ul>
<li>BSc/MSc in Engineering, Computer Science or relevant field.</li>
<li>Minimum 4 years of experience in a similar role</li>
<li>Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines</li>
<li>Highly organized, creative and critical thinker</li>
<li>Comfortable working in an entrepreneurial environment</li>
<li>Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives</li>
</ul>
<strong><span>Must have technical skills:</span></strong><br>
<ul>
<li>Language: Node.Js.</li>
<li>Database: Mongodb or other.</li>
<li>Framework: Express.js & Nest j.s.</li>
<li>Web architecture: Rest and restful APIs, micro-services</li>
<li>Master source version control: GIT</li>
<li>Containers: Docker, kubernetes</li>
<li>Caching, Redis server</li>
<li>Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus</li>
<li>Web load balancing</li>
<li>Scaling </li>
<li>OS administration</li>
<li>Encryption : https//, digital signing</li>
</ul>
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Why you should join Yassir
<ul>
<li> You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)</li>
<li> Attractive salary and you even get a stake in the company</li>
<li> Subsidized public transit pass</li>
<li>Have a lasting impact on our company's culture</li>
<li> Perfect timing with renowned investors to build something great</li>
<li> Extremely steep learning curve with own responsibility and intensive guidance</li>
<li>Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans</li>
</ul>
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At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.<br> Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.<br> We look forward to receiving your application!<br> Best of luck,<br>
Your Yassir TA Team<br> <br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>In 2026, writing code is no longer the primary bottleneck; managing its complexity and ensuring- its reliability is. We are building a highly resilient software ecosystem with a very lean internal team.<br>To achieve massive scale without the overhead of a large internal engineering department, we rely heavily on an AI-first development paradigm and external development partners (currently a specialized advertising tech agency, with plans to integrate ad-hoc remote talent).<br>We operate on a philosophy inspired by the best large-scale Open Source projects. This does not mean our code is public, but rather that we adopt their governance: asynchronous communication, exhaustive written documentation, explicit rules, and uncompromising quality<br>gates.</p><br>
<p>This is the only way to seamlessly integrate remote humans and AI agents without creating technical debt.</p><br>
<p><span><strong>The Role</strong></span></p><br>
<p><br>While you possess deep, highly advanced technical capabilities and can dive into the codebase when critical, this role is not about typing code all day. You will operate with a scope closer to a VP of Engineering. Your primary objective is to guarantee the quality, reliability, and predictability of the software evolution (Outcomes over Outputs).<br>You will architect the systems, define the tasks, orchestrate the execution by AI and external developers, and act as the ultimate gatekeeper for quality.<br>1. Delivery Orchestration & External Team Management<br>● Agency & Remote Coordination: You will manage the technical delivery of an external dev agency (specialized in ad-tech) and structure the project to allow the frictionless onboarding of sporadic, ad-hoc freelance talent in the future.<br>● Flawless Specification: Translate business needs into highly explicit, self-sufficient technical issues. Your specifications must be clear enough that an external developer or an AI agent can execute them without needing a synchronous meeting.<br>● System Architecture & Evolution: Oversee the high-level architecture across our stack (GCP, Rust, React, Postgres, Stream processing). You are the guarantor of scalability and system integrity. Your direct manager will retain responsibility for strategy, guidance, architecture design and high-level technical decisions.<br>2. The AI-First Paradigm<br>● AI as the Primary Coder: We expect AI to write the majority of the code. You must be 100% proficient in this new development lifecycle. You are the editor; the AI is the writer.<br>● Agentic Workflows: We are preparing setups utilizing advanced conversational and agentic CLI tools (e.g., Claude Code, custom tools/skills). You will drive the adoption and structuring of these workflows.<br>● CI/CD Innovation: While AI is heavily used in code generation, integrating AI into our CI/CD pipelines (for automated reviews, security checks, etc.) is an open frontier.</p><br>
<p>We expect you to study and propose implementations to automate our quality gates further.<br>3. Strict Governance & Quality Gates<br>● Open Source Governance Model: You will enforce a rigid, predictable workflow. Everything must be documented. If it is not written down, it does not exist.<br>● Documentation as a Gateway: Maintain rigorous Architecture Decision Records (ADRs). You can leverage AI to write the documentation, but you are responsible for 100% human validation before it becomes the single source of truth.<br>● Uncompromising Code Reviews: Enforce strict quality gates at every passage point.<br>You ensure that whether the code was written by a senior agency developer or an LLM, it meets our exacting standards for performance, security, and maintainability.</p><br>
<p><span><strong>The Tech Stack</strong></span></p><br>
<p><br>● Languages & Frameworks: Rust (Core/Backend), React (Frontend)<br>● Data & Processing: PostgreSQL, Stream Processing, Advanced Analytics<br>● Infrastructure: Google Cloud Platform (GCP)</p><br>
<p><span><strong>Profile & Requirements</strong></span></p><br>
<br>We are looking for a highly autonomous, systems-oriented engineering leader who thrives in a fast-paced, high-quality, lean environment. This role is not suited for individuals who primarily enjoy hands-on coding within a large internal team structure.<br>
<br><span><strong>Essential Experience</strong></span><br>
<br>● Senior Engineering Leadership: 7+ years of progressive experience in software development, with at least 3 years in a lead or principal role managing system architecture and delivery of complex, highly available, and scalable systems.<br>● Architecture & Systems Design: Proven experience in designing, deploying, and maintaining cloud-native applications on a major cloud provider (GCP experience preferred).<br>
●Deep understanding of distributed systems, concurrency, and performance optimization.<br>● Rust Proficiency: Hands-on experience with Rust in a production environment or open-source project is a strong advantage. Alternatively, exceptional depth in a similar compiled systems language (e.g., Go, C++) combined with a strong willingness to master Rust immediately.<br>● External Orchestration: Demonstrated ability to manage and lead technical delivery<br>across external teams (agencies, freelancers, contractors) while maintaining<br>accountability and quality control.<br>● Governance & Documentation: A strong belief in and history of enforcing rigorous engineering practices, including comprehensive documentation (ADRs, RFCs) and disciplined code review processes.<br>
<br><span><strong>Core Competencies & Mindset</strong></span><br>
<br>● Technical Orchestration: The ability to decompose ambiguous business goals into<br>ultra-clear, executable technical specifications for non-internal teams and AI agents.<br>● AI Development Lifecycle: Deep comfort and proficiency in integrating advanced LLMs<br>and agentic tools into the development workflow (e.g., prompt engineering for code<br>generation, validating AI-produced code).<br>● Uncompromising Quality: A maniacal focus on the non-functional requirements:security, performance, reliability, and maintainability. Must be the ultimate gatekeeper for<br>quality.<br> ● Remote & Asynchronous Communication: Exceptional written communication skills are mandatory. <br>
● Must be able to operate effectively in a globally distributed,<br>asynchronous environment (Paris timezone +/- 3h).<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); Experience with Zendesk, including workflow optimization, automations and support operations; Troubleshooting skills, including the ability to distinguish between product bugs, user environment issues and third-party platform limitations; Experience with Linear or similar modern ticketing and prioritization platforms; Ability to translate technical concepts into clear, user-friendly language and communicate with both engineers and non-technical users; Understanding of software releases, migrations and their potential impact on customers and product performance; Organizational skills, including the ability to identify trends, run support retrospectives and turn insights into actionable feedback; An AI-first approach, using AI tools to reduce repetitive work and improve chatbot/FAQ automation; Ability to read and interpret logs (JSON) and troubleshoot issues using tools such as Grafana, browser developer tools and changelogs; Experience managing incidents, identifying patterns during ticket surges and communicating proactively with customers and internal teams; Understanding of cross-platform web applications, native applications and common data migration risks such as data loss, malformed records and parsing errors; Ability to learn and follow precise procedures; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2ZI</span> </div>