Operation Manager Jobs in Algeria
720 Jobs Found
<p>A private clinic is looking for an experienced Human Resources Manager.</p><p> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Production Manager</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Plan, organize and supervise production activities.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with deadlines, costs and quality objectives.</font></font></li> <li><font dir="auto" ><font dir="auto" >To supervise and coordinate production teams.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the proper functioning of equipment and the optimization of processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor compliance with quality, hygiene and safety standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor performance indicators and implement continuous improvement actions.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Industrial Engineering, Production, Maintenance or equivalent.</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum 5 years of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of production management and continuous improvement tools.</font></font></li></ul></div></section>
<p>Ensure the administrative management of the car fleet. Organize the allocation of vehicles to drivers. Monitor fleet movements. Monitor fuel consumption and other consumables. Ensure the good behavior of drivers, intervene in case of malfunctions on their part and ensure compliance with procedures. Maintain the car fleet in good condition. Ensure the smooth operation of the fleet and prevent the risk of breakdowns or accidents. Train drivers on vehicle maintenance. Train drivers on goods transport procedures. Organize the vehicle maintenance schedule. Respect the budget allocated to the operation of the service.</p><p><strong>Desired Candidate Profile</strong></p><p>Level bac or equivalent.<br>Minimum 1 year of experience.<br>The region of -Birtouta- Wilaya of Algiers.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Planning and organization of operations. Supervision of operations. Resolution of problems that may arise during operations. Communication with suppliers and clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree bac +3/4 in finance and commerce. Young graduate (experience not required). Required skills for the operations manager position: Excellent organizational and time management skills. Ability to analyze and solve problems. Ability to work independently and as part of a team. Good analytical, writing and communication skills. Mastery of computer tools.</p><p></p></section>
Company Description DXN Holdings Berhad is the investment holding and management company of DXN Group, a global organization headquartered in Malaysia. <br>The group’s core business focuses on the cultivation, manufacturing, and marketing of health food supplements, with a strong reputation for its Ganoderma-based products. <br>DXN operates worldwide, offering a diverse range of dietary supplements, food and beverages, personal care items, skin care and cosmetics, household products, and water treatment systems. <br>The company emphasizes quality, innovation, and sustainable growth, providing opportunities for professionals to contribute to an expanding international health and wellness brand.<br>Role Description The Operations Manager is responsible for overseeing day-to-day operational activities to ensure efficient, compliant, and cost-effective workflows across the local site in Algiers. This full-time on-site role includes managing production and distribution processes, coordinating with cross-functional teams, and optimizing resource allocation and inventory management. <br>The Operations Manager will monitor performance metrics, implement process improvements, support quality assurance initiatives, and ensure adherence to company policies and regulatory requirements. The role also involves supervising and developing staff, resolving operational issues, and reporting on operational performance to management. <br>The successful candidate will work closely with senior leadership to align operational strategies with business objectives and support the company’s growth in the region. Qualifications Candidates should possess strong operations management and process improvement skills, including experience with workflow optimization and performance monitoring. Candidates should possess skills in team leadership, staff supervision, and cross-functional collaboration, with the ability to mentor and develop team members. Candidates should possess skills in planning, organizing, and resource management, including inventory control and capacity planning. Candidates should possess analytical and problem-solving skills, with the ability to use data and metrics to identify issues and implement solutions. Candidates should possess strong communication and interpersonal skills, including the ability to coordinate with stakeholders and prepare clear operational reports. Relevant experience in manufacturing, supply chain, or health and wellness products operations is beneficial. Bachelor’s degree in Business, Operations Management, Engineering, or a related field is preferred. Ability to work on-site in Algiers, with proficiency in English, French and Arabic is a must.
<p>Prepare the operating room and equipment. Assist the surgeon during the operation. Respect asepsis and safety rules. Perform counting of instruments and consumables. Participate in cleaning, sterilization, and equipment management.</p><p><strong>Desired Candidate Profile</strong></p><p>State Nursing Diploma or equivalent. Instrumentation training desired. Team spirit, rigor, and reactivity.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>The Branch Manager is responsible for leading and managing the Orange depot operations to achieve operational, service, safety and financial objectives. The role provides leadership across employees, Courier Franchisees (CFs), contractors and stakeholders to ensure operational excellence, cost optimisation, compliance, customer satisfaction and business performance.</p><br><br>
<p>The role is accountable for driving operational efficiency, maintaining safety standards, ensuring compliance with the Aramex franchise system and supporting sustainable depot growth through strong leadership and performance management.</p><br><br>Key Responsibilities
<br><ul>
<li>Lead day-to-day depot operations to meet service and performance targets</li>
<li>Drive operational efficiency, productivity and cost control</li>
<li>Lead, coach and develop a team of 10+ staff and contractors</li>
<li>Build a high-performance, accountable and inclusive team culture</li>
<li>Ensure compliance with WHS, Chain of Responsibility and company standards</li>
<li>Monitor KPIs, identify improvement opportunities and implement solutions</li>
<li>Manage stakeholder relationships, including franchisees and internal teams</li>
<li>Support recruitment, onboarding and ongoing development of teams </li>
</ul><br>To be successful in this role
<br>
<ul>
<li><span>Minimum 2 years’ experience in a senior operational leadership role</span></li>
</ul>
<br>
<ul>
<li>Experience managing operational teams and performance outcomes</li>
</ul>
<br>
<ul>
<li>Background in logistics, transport or distribution (preferred)</li>
</ul>
<br>
<ul>
<li>Experience managing performance, compliance and team development</li>
</ul>
<br>
<ul>
<li>Exposure to unions and industrial matters (preferred)</li>
</ul>
<br>
<ul>
<li>Strong stakeholder engagement and influencing skills</li>
</ul>
<br>
<ul>
<li>Proficiency in Microsoft Office and systems</li>
</ul>
<br>
<ul>
<li>Understanding of WHS and Chain of Responsibility requirements</li>
</ul>
<br>
<ul>
<li>Ability to lead change and continuous improvement initiatives</li>
</ul>
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Leadership Skills<br>Project Management<br>Coaching<br>Decision Making<br>Interpersonal Skills<br>Time Management<br>Conflict Resolution<br>Innovative Skills<br>Cross-Functional Collaboration<br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Operations Manager Wireline is responsible for supporting the business through the planning, organisation, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.</p><p>Responsibilities:</p><ul><li>Lead execution of all Wireline operational activities determining resource requirements (demand); crew utilisation, asset utilisation and inventory management to positively affect EBITDA</li><li>Ensure that the Wireline Product Line maintains its strategic focus on the provision of a quality service to customers</li><li>Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services.</li><li>Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards</li><li>Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business</li><li>Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction</li><li>Ensures customer Statement of Requirements details equipment verification and is translated into client Standard Operating Procedures</li><li>Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery</li><li>Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)</li><li>Drive forward change initiatives which enhance business performance</li><li>Partner with sales in identifying and pursuing new business opportunities within the area</li><li>Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved</li><li>Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)</li><li>Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years of Wireline Operations Experience of Cased Hole (preferred) or Open Hole</li><li>Minimum 3 years at management level</li><li>Experience in the execution of day to day operations and wireline related projects</li><li>Previous experience of working in Algeria would be an advantage</li><li>2+ years experience of P&L</li><li>Qualifications: Bachelor's degree in an Engineering discipline</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" ><font dir="auto" >The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><p><font dir="auto" ><font dir="auto" >Reservations service management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the optimization of request processing and the efficient management of call and email volumes.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Respond to customer requests according to defined service standards</font></font></li></ul><p>Revenue management & distribution</p><ul><li><font dir="auto" ><font dir="auto" >Implement pricing and sales strategies in coordination with the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Track pick-up, booking trends and adjust sales priorities</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize sales through upselling and cross-selling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a good understanding of market segments and distribution channels</font></font></li></ul><p>Reporting & analyse</p><ul><li><font dir="auto" ><font dir="auto" >Contribute to the preparation of daily, weekly and monthly reports (production and activity)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze performance and propose improvement actions</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Team management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise and train the staff of the Reservations department</font></font></li><li><font dir="auto" ><font dir="auto" >to regularly evaluate the performance of the teams</font></font></li><li><font dir="auto" ><font dir="auto" >To develop the professional skills of employees (sales, tools, standards)</font></font></li><li><font dir="auto" ><font dir="auto" >Oversee the presentation, attitude, and professionalism of the team.</font></font></li><li><font dir="auto" ><font dir="auto" >develop schedules based on activity and budget</font></font></li></ul><p>Coordination & communication interne</p><ul><li><font dir="auto" ><font dir="auto" >Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in briefings, meetings and training sessions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper transmission of information (shifts, instructions, priorities)</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with other departments to ensure a seamless customer experience</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Other responsibilities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure compliance with security procedures and internal standards</font></font></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 3 years of experience in a similar role or in customer service/reservations</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience in a 4* or 5* hotel environment</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</font></font></li><li><font dir="auto" ><font dir="auto" >But sadly it is a PMS h loom (sometimes OPERA)</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of distribution channels (OTA, GDS, corporate)</font></font></li><li>Leadership et comp tences manag riales</li><li><font dir="auto" ><font dir="auto" >Excellent customer service skills</font></font></li><li><font dir="auto" ><font dir="auto" >Strong organizational and analytical skills</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and rigor</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and collaboration</font></font></li><li><font dir="auto" ><font dir="auto" >Dynamism and proactivity</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to motivate and develop teams</font></font></li><li><font dir="auto" ><font dir="auto" >Neat appearance and professional attitude</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>The Operations Manager Wireline is responsible for supporting the business through the planning, organisation, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.</span></span></p><br><p><span><span>Responsibilities:</span></span></p><br><ul><li><p><span><span>Lead execution of all Wireline operational activities determining resource requirements (demand); crew utilisation, asset utilisation and inventory management to positively affect EBITDA</span></span></p><br></li><li><p><span><span>Ensure that the Wireline Product Line maintains its strategic focus on the provision of a quality service to customers</span></span></p><br></li><li><p><span><span>Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. </span></span></p><br></li><li><p><span><span>Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards</span></span></p><br></li><li><p><span><span>Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business</span></span></p><br></li><li><p><span><span>Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction</span></span></p><br></li><li><p><span><span>Ensure customer Statement of Requirements details equipment verification and is translated into client Standard Operating Procedures</span></span></p><br></li><li><p><span><span>Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery</span></span></p><br></li><li><p><span><span>Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)</span></span></p><br></li><li><p><span><span>Drive forward change initiatives which enhance business performance</span></span></p><br></li><li><p><span><span>Partner with sales in identifying and pursuing new business opportunities within the area</span></span></p><br></li><li><p><span><span>Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved</span></span></p><br></li><li><p><span><span>Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)</span></span></p><br></li><li><p><span><span>Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals</span></span></p><br></li></ul><p><span><span>Requirements:</span></span></p><br><ul><li><span><span>Minimum 7 years of Wireline Operations</span></span></li><li><p><span><span>Experience of Cased Hole (preferred) or Open Hole</span></span></p><br></li><li><p><span><span>Minimum 3 years at management level</span></span></p><br></li><li><p><span><span>Experience in the execution of day to day operations and wireline related projects</span></span></p><br></li><li><p><span><span>Previous experience of working in Algeria would be an advantage</span></span></p><br></li><li><p><span><span>2+ years experience of P&L</span></span></p><br></li></ul><p><span><span>Qualifications:</span></span></p><br><ul><li><p><span><span>Bachelor’s degree in an Engineering discipline</span></span></p><br></li></ul><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Logistics Manager is responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off-spec material, and reduce aging material. This position manages and controls the organization resource distribution and allocation directed by the Operations Manager for all projects Company wide.
Responsible for all logistic requirements related to the warehouse function, inclusive of transportation, supply delivery, related. Manages the supply and delivery of procured items to the assigned Project location, including coordination with all shipping and freight forwarding agencies and custom authorities.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Create and implement best practice logistics principles, policies and processes across the organization to improve operational and financial performance.</p><br>
<p>Ensure accuracy and timeliness of all inventory transactions and physical movement of materials from receipt to stocking distribution.</p><br>
<p>Develop and execute tools and methodologies to enable effective implementation of logistic plans. This includes designing and developing standard operating methods to manage logistics operations efficiently.</p><br>
<p>Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance.</p><br>
<p>Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers.</p><br>
<p>Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements.</p><br>
<p>Resolves problems concerning transportation, logistics systems, imports or exports or customer issues.</p><br>
<p>Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities.</p><br>
<p>Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports.</p><br>
<p>Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement.</p><br>
<p>Interpret trends and analyze and review data. Provide meaningful logistics data to others in the organization to aid customer service and cost improvements.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of logistics principles, including transportation, warehousing, inventory management, and supply chain optimization.</p><br>
<p>Strong leadership and managerial skills to effectively oversee logistics operations, coordinate with internal teams and external partners, and drive performance.</p><br>
<p>Excellent organizational abilities to plan and execute logistics activities, optimize routes, and ensure timely delivery of goods while minimizing costs.</p><br>
<p>Proficiency in logistics software and systems to track shipments, manage inventory levels, analyze data, and optimize logistics processes.</p><br>
<p>Problem-solving skills to identify logistical challenges, implement solutions, and continuously improve operational efficiency and customer satisfaction.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Fleet management L3<br>Business Analysis L3<br>Logistics Analysis L3<br>Project Management L3<br>Route Planning L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or Supply Chain/Logistics related course<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Leading Guest Services Teams </strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Celebrates successes and publicly recognizes the contributions of team members.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> </p>
<p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p>
<p> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</p>
<p> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</p>
<p> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</p>
<p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service </strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Serves as a leader in displaying outstanding hospitality skills.</p>
<p> Sets a positive example for guest relations.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Observes service behaviors of employees and provides feedback to individuals.</p>
<p> Strives to improve service performance.</p>
<p> Provides immediate assistance to guests as requested.</p>
<p> Ensures employees understand customer service expectations and parameters.</p>
<p> Participates in the development and implementation of corrective action plans to improve guest satisfaction.</p>
<p> </p>
<p> </p>
<p> <strong>Implementing Projects and Policies</strong> </p>
<p> Implements the customer recognition/service program, communicating and ensuring the process.</p>
<p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</p>
<p> Manages payroll administration.</p>
<p> </p>
<p> <strong>Conducting Human Resource Activities</strong> </p>
<p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Participates in employee progressive discipline procedures.</p>
<p> Uses all available on the job training tools for employees.</p>
<p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Supervises on-going training initiatives and conducts training when appropriate.</p>
<p> Participates in the employee performance appraisal process, providing feedback as needed.</p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b><u><font dir="auto" ><font dir="auto" >Fleet Manager</font></font></u></b></font></font></p><p><b><u><font dir="auto" ><font dir="auto" ><br></font></font></u></b></p><p> <b> <u><font dir="auto" ><font dir="auto" >Operational management of the park</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure daily monitoring of vehicles (assignments, availability, returns)</font></font></li> <li><font dir="auto" ><font dir="auto" >Track claims, breakdowns and incidents</font></font></li> <li><font dir="auto" ><font dir="auto" >to be the point of contact for employees regarding their vehicle-related needs</font></font></li> <li><font dir="auto" ><font dir="auto" >Exchanges with teams in France regarding movements, needs, etc.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Administrative and contractual management</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Monitor rental agreements</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare for vehicle renewals and returns</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining relationships with rental companies and service providers</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage contract amendments and modifications</font></font></li> <li><font dir="auto" ><font dir="auto" >Place orders in the ERP</font></font></li> <li><font dir="auto" ><font dir="auto" >Invoice validation</font></font></li> <li><font dir="auto" ><font dir="auto" >Tracking claims, insurance matters, and administrative vehicle files</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the installation and operation of the chips on the vehicles.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Financial monitoring and cost optimization</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Check the invoices (rental companies, fuel, maintenance)</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the fleet costs (TCO, consumption, accident rate)</font></font></li> <li><font dir="auto" ><font dir="auto" >Propose optimization actions</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the development and monitoring of the vehicle fleet budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Calculation of AEN</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Technical and regulatory monitoring</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Plan and monitor maintenance, technical inspections and repairs</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with legal obligations (insurance, conformity)</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the updating of park data (files, tools, ERP)</font></font></li> </ul> <p> <b> <u>Reporting et am lioration des process</u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Update the park tracking spreadsheets</font></font></li> <li><font dir="auto" ><font dir="auto" >Produce regular reports (costs, fleet status, incidents)</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify and implement management improvements</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in defining and ensuring compliance with the Car Policy in collaboration with the relevant contact person in France.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >University level (Bachelor's +3/Bachelor's +4)</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of fleet management</font></font></li> <li><font dir="auto" ><font dir="auto" >Administrative and contractual management</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency in Excel (tracking, dashboards)</font></font></li> <li><font dir="auto" ><font dir="auto" >Ideally, knowledge of tax aspects (training in French law (TVS, benefits in kind))</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical capacity (costs, fleet performance)</font></font></li> <li><font dir="auto" ><font dir="auto" >Speaks perfect French</font></font></li></ul></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span>As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><b><span><span><span>We connect. We inspire.</span></span></span></b></p><br><br><p><strong><u>Further Information</u></strong> </p><br><br><ul><li><strong>Number of positions: 1 </strong></li><li><strong>British Council Pay Band 7 </strong></li><li><strong>Employment Type: Indefinite Contract Local</strong></li><li><strong>Location: Alegria</strong></li><li><strong>Deadline to receive applications: 9th August 2026 </strong></li><li><strong>Candidates are expected to have the right to live and work in Alegria</strong></li><li><strong>Salary: DZD 195,000 Monthly gross salary</strong></li></ul><br><p><strong>Role Purpose:</strong></p><br><br><p>The Business Operations Manager will oversee the management of the business administration, local financial processes, estates, local administrative and human resources activities, as well as IT and security functions in Algeria. The role will ensure that British Council corporate standards and relevant polices/ procedures are met, and ensure that the business support team are efficiently and effectively deployed to support operations in achieving business objectives and ensuring compliance across Business Operations and all Algeria Departments. The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, particularly financial compliance and business continuity are identified, monitored, managed and controlled.</p><br><br><p>To support new initiatives and organisational change by providing appropriate advice, support, training and leadership to all operational teams, across Departments. </p><br><br><p>To be a key, and pro-active member of the Country Leadership Team (CLT)</p><br><br><br><p><strong>Main Accountabilities:</strong></p><br><br><p><strong>Management</strong></p><br><br><ul><li><strong>Oversee and manage the entire Business Operations (BO) team.</strong></li></ul><ul><li><strong>Manage and monitor overhead budgets: this includes providing advice and decision support to the Country Director, explaining variances and making recommendations for adjustments/re-forecasting; also provide information for Exams and Teaching Centre business plans, forecasts and commentaries as necessary;</strong></li></ul><ul><li><strong>Regularly update cashflow projections according to rolling corporate schedule to support expected spend on business support services.</strong></li></ul><ul><li><strong>Promote and support our Equality, Diversity and Inclusion (EDI) policy in Algeria in coordination with the office EDI coordinator</strong></li></ul><ul><li><strong>Actively seek efficiency savings to improve KPls; ensure value for money through supplier negotiations; understand and extract data from the financial and business system (SAP) to analyse trends and recommend changes to enhance performance.</strong></li></ul><ul><li><strong>Conduct general induction for new joiners (incl. non-BOT staff).</strong></li></ul><ul><li><strong>Manage and update key local policies (e.g., office policies, mobile phone, etc.).</strong></li></ul><ul><li><strong>Monitor local Delegated Authorities.</strong></li></ul><br><p><strong>Relationship Management, Suppliers, and Services</strong></p><br><br><ul><li><strong>Manage contracts and services of outsourced providers for premises maintenance, accounting and payroll preparation, office cleaning, IT, transportation and premises security.</strong></li></ul><ul><li><strong>Manage vendor relationships to ensure quality and cost effective provision of services such as transport/travel, hotel, catering and hospitality, courier/post, real estate and landlord(s). All services are supported by strong compliance and control regime around contracts and purchase order processes.</strong></li></ul><ul><li><strong>Manage relationships with government, local law enforcement and embassies, as relevant, on regulatory compliance and security-related issues and ensure that country leadership team is properly briefed.</strong></li></ul><ul><li><strong>Oversee office wide procurement and contracts management in close coordination with from British Council's procurement unit, 'MarketPlace'</strong></li></ul><ul><li><strong>Manage event planning and execution/logistics.</strong></li></ul><ul><li><strong>Arrange travel for visitors and regional teams.</strong></li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li><strong>Co-ordinate crisis management planning, ensuring that contact lists and records are kept up to date and acting as a key member of the incident control team, if convened</strong></li></ul><ul><li><strong>Lead on development and testing of Business Continuity Plan (BCP); ensuring that plan is maintained and supports any off-site working arrangements that may become necessary.</strong></li></ul><ul><li><strong>Lead on management of top risks, scheduling quarterly and annual meetings to help fellow senior managers identify and develop mitigation plans for key risks to the business; draft templates for management discussion and Director's 'sign-off' as necessary.</strong></li></ul><ul><li><strong>Ensure that all children and vulnerable adults who we come into contact with through our work are properly respected and protected in full compliance with our global safeguarding and child protection policies; plans are in place to assure this.</strong></li></ul><ul><li><strong>Risk assessments for selected activity and our premises (incl partner premises where relevant) are conducted to inform planning and action and ensure safe and secure working environment.</strong></li></ul><ul><li><strong>Adequate insurance cover is in place linked to our global policy and supplemented locally as necessary.</strong></li></ul><ul><li><strong>Liaise with tax, accounting and legal advisors as necessary - locally and within British Council (region and HQ) - to ensure that status and tax affairs are properly managed and that we are compliant with local law.</strong></li></ul><ul><li><strong>Ensure that information governance and risk management (IGRM) policies are being followed and that our systems and practice are compliant particularly around use of personal data and serve as first point of contact with regional IGRM advisor.</strong></li></ul><ul><li><strong>Oversees stock checks (e.g. stationery, cleaning supplies, IELTS materials) by set deadlines to ensure appropriate controls meet separation of duty requirements</strong></li></ul><ul><li><strong>Support internal audit processes.</strong></li></ul><ul><li><strong>Act as the fraud focal point.</strong></li></ul><br><p><strong>Facilities and Estates Management</strong></p><br><br><ul><li><strong>Oversee office management including e.g. leases and renewals, moves and renovations, relationship with landlord</strong></li></ul><ul><li><strong>Monitor building and ground maintenance of all British Council rented properties and ensure office storage facilities are secure in compliance with British Council requirements and local legislation.</strong></li></ul><ul><li><strong>Implement yearly preventive building and ground maintenance schedules, ensuring timely action and reporting.</strong></li></ul><ul><li><strong>Ensure office services and supplier contracts (e.g. cleaning, IT, security) are delivered effectively in line with corporate standards.</strong></li></ul><ul><li><strong>British Council assets are properly accounted for and looked after, with inventories prepared and kept up-to-date; this includes any British Council assets in partner premises or rented properties (in the case of UK-appointed/international staff).</strong></li></ul><ul><li><strong>Travel policy and procedures including use of public transport/taxis are fit-for-purpose i.e. safe and efficient; and communicated to and adhered to by staff.</strong></li></ul><br><p><strong>Security</strong></p><br><br><ul><li><strong>Lead on the development of a security compliance regime for British Council Algeria operations, ensuring that security contingency plans are in place and evacuation or lockdown procedures are understood by staff and customers.</strong></li></ul><ul><li><strong>Manage security stakeholder relationships with outsourced security company, local authorities, British Embassy, Regional Security Director</strong></li></ul><ul><li><strong>Ensure that all security equipment and lifeline devices are accounted for and in good working order.</strong></li></ul><ul><li><strong>Ensure all incidents are investigated and reported appropriately.</strong></li></ul><ul><li><strong>Ensure that training and awareness-raising for staff and/or contractors is organized and provided as appropriate.</strong></li></ul><ul><li><strong>Oversee and develop security team if needed (currently outsourced)</strong></li></ul><ul><li><strong>Manage staff access control to premises.</strong></li></ul><ul><li><strong>Assess security measures in new offices/venues and partner schools.</strong></li></ul><ul><li><strong>Manage staff access/removal from Telephone Tree, SOLACE, Teams channels, and mailing lists.</strong></li></ul><ul><li><strong>Oversee public liability insurance management.</strong></li></ul><br><p><strong>On-site Finance Related Activities</strong></p><br><br><ul><li><strong>Oversee cash-handling and banking procedures; ensure cash policy is compliant with global British Council policies</strong></li></ul><ul><li><strong>Oversee petty cash policy and conduct petty cash spot checks</strong></li></ul><ul><li><strong>Check cash receipts from Customer Services with journals posted as required.</strong></li></ul><ul><li><strong>Manage relationship with bank, ensuring that adequate signatories are in place for cheque authorisation and/or approval of electronic transactions.</strong></li></ul><ul><li><strong>Oversee the BO team’s processing of off-system payments and urgent advances.</strong></li></ul><ul><li><strong>Safeguard and manage cheque books handover.</strong></li></ul><br><p><strong>Procurement & Contract Management</strong></p><br><br><ul><li><strong>Handle high-value procurement and tendering.</strong></li></ul><ul><li><strong>Manage key operations contracts.</strong></li></ul><ul><li><strong>Conduct due diligence and vendor screening.</strong></li></ul><ul><li><strong>Monitor and update Preferred Suppliers List and aggregate spend across departments.</strong></li></ul><ul><li><strong>Oversee finance payables and receivables, including off-system transactions.</strong></li></ul><ul><li><strong>Support FCCF.</strong></li></ul><ul><li><strong>Monitor PO GR IR.</strong></li></ul><br><p><strong>HR Operations & Mobility</strong></p><br><br><ul><li><strong>Supervise implementation of all HR Operations tasks that require to be performed locally, including admin support (relationship with Labour Inspectorate, employee files, preparation of documents, CNAS forms, payroll signatory coordination, medical insurance, etc.)</strong></li></ul><ul><li><strong>Coordinate work permit and residency submissions for foreign employees.</strong></li></ul><ul><li><strong>Assist with rent hunting, utilities setup, Wi-Fi, and lease management for foreign employees.</strong></li></ul><br><p><strong>Health & Safety</strong></p><br><br><ul><li><strong>Ensure safe and clean working environment for staff and customers in line with our health and safety standards, local law and audit recommendations.</strong></li></ul><ul><li><strong>Preventive maintenance schedule is developed and overseen.</strong></li></ul><ul><li><strong>Risk assessments are carried out and acted upon.</strong></li></ul><ul><li><strong>Training and awareness-raising for staff and/or contractors on safe working practices eg. first aid, fire safety, waste management etc.</strong></li></ul><ul><li><strong>Appropriate channels in place for staff to raise health and safety issues.</strong></li></ul><ul><li><strong>Ensure all incidents are investigated and reported appropriately.</strong></li></ul><br><p><strong>Role specific knowledge and experience:</strong></p><br><br><p><strong>Minimum/essential</strong></p><br><br><ul><li><strong>Experience in managing and leading a team in an international context/ a multi-cultural organization.</strong></li></ul><ul><li><strong>Strong organizational skills with the ability to priorities tasks and meet deadlines in a complex event driven organization</strong></li></ul><ul><li><strong>Track record of building effective relationships with business leadership teams in the delivery of high quality and effective professional services</strong></li></ul><ul><li><strong>Experience of developing and managing a range of complex internal and external stakeholder relationships</strong></li></ul><ul><li><strong>Demonstrates excellent management of administration roles</strong></li></ul><ul><li><strong>Excellent understanding of business strategy and practices</strong></li></ul><br><p><strong>Desirable </strong></p><br><br><ul><li>Experience in management change</li></ul><ul><li>Working in both public, not for profit and private sector organizations</li></ul><ul><li>Experience of working in a matrix management structure.</li></ul><br><br><p><strong>Education</strong></p><br><br><p>Bachelor’s degree in business management or relevant field </p><br><br><br><p><strong>Language</strong></p><br><br><p>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required” </p><br><br><p>Working Arabic and/or French is highly desirable. </p><br><br><br><p><strong>Please note that all applications should be submitted in English only.<br>It is advisable to apply in advance to avoid any technical issues at the last moment.</strong></p><br><br><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><b><span><span><span>Equality, Diversity and Inclusion Statement</span></span></span></b></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><b><span><span><span>Safeguarding Statement</span></span></span></b></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Participate in defining the strategy and objectives for IT development. Ensure the organization, monitoring, and validation of IT developments. Implement development projects based on user needs. Manage the IT department's budget: ensure control of budgets related to information system upgrades. Plan department activities and ensure adherence to schedules. Install, maintain, and secure the operating and information system. Define the maintenance policy for the computer fleet. Supervise the purchase of IT equipment and software according to expressed needs. Supervise the information network infrastructure and guarantee its operation and security. Define the standards for databases, tools, systems, and networks. Plan maintenance schedules. Define information system quality and security procedures. Identify and address employee needs. Define all internal communication methods necessary for the implementation of new IT projects. Stay informed about technological developments and proactively propose solutions to management. ERP implementation.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (or equivalent) in Computer Science. </font></font><br><font dir="auto" ><font dir="auto" >Minimum of 5 years of experience in a similar role. </font></font><br><font dir="auto" ><font dir="auto" >Excellent knowledge of applications and technologies. Thorough </font></font><br><font dir="auto" ><font dir="auto" >understanding of security standards and current cybersecurity risks. </font></font><br><font dir="auto" ><font dir="auto" >Proficient in multi-project management methodologies. </font></font><br><font dir="auto" ><font dir="auto" >Strong interpersonal and listening skills. </font></font><br><font dir="auto" ><font dir="auto" >Proactive and innovative. </font></font><br><font dir="auto" ><font dir="auto" >Excellent written and verbal communication skills. </font></font><br><font dir="auto" ><font dir="auto" >Fluency in technical English.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Manager est responsable de la gestion stratégique et opérationnelle du service Réservations au Sofitel Thalassa Algiers Club des Pins.<br>Il/Elle veille à l’optimisation des revenus hébergement, à l’application des stratégies tarifaires et à la performance des canaux de distribution, tout en garantissant un haut niveau de service client conforme aux standards Sofitel et Accor.</p><br><p>Il/Elle encadre et développe l’équipe Réservations afin d’optimiser le taux de conversion, la qualité des ventes et la rentabilité globale de l’hôtel.</p><br><p><strong>Principales Missions : </strong></p><br><p><strong>Gestion du service Réservations</strong></p><br><ul><li>Superviser les opérations quotidiennes du service Réservations et garantir le respect des standards et procédures</li><li>Assurer la qualité et la cohérence des informations communiquées aux clients sur tous les canaux (téléphone, email, OTA)</li><li>Veiller à l’optimisation du traitement des demandes et à la gestion efficace des volumes d’appels et emails</li><li>Garantir l’exactitude des réservations (tarifs, segments, profils clients, conditions)</li><li>Répondre aux demandes clients selon les standards de service définis</li></ul><p><strong>Revenue management & distribution</strong></p><br><ul><li>Mettre en œuvre les stratégies tarifaires et commerciales en coordination avec le Revenue Manager</li><li>Suivre le pick-up, les tendances de réservation et ajuster les priorités de vente</li><li>Participer à la mise en place des offres tarifaires (création des rates, tests, communication interne)</li><li>Optimiser les ventes via upselling et cross-selling</li><li>Assurer une bonne maîtrise des segments de marché et des canaux de distribution</li></ul><p><strong>Reporting & analyse</strong></p><br><ul><li>Contribuer à la préparation des rapports quotidiens, hebdomadaires et mensuels (production et activité)</li><li>Suivre les indicateurs clés de performance (conversion, no-show, cancellations, production par canal)</li><li>Analyser les performances et proposer des actions d’amélioration</li></ul><p><strong>Management de l’équipe</strong></p><br><ul><li>Encadrer et former les collaborateurs du service Réservations</li><li>Évaluer régulièrement la performance des équipes</li><li>Développer les compétences métier des collaborateurs (vente, outils, standards)</li><li>Superviser la présentation, l’attitude et le professionnalisme de l’équipe</li><li>Élaborer les plannings en fonction de l’activité et du budget</li></ul><p><strong>Coordination & communication interne</strong></p><br><ul><li>Assurer une communication fluide avec les départements Front Office, Sales, Revenue et Finance</li><li>Participer aux briefs, réunions et formations</li><li>Veiller à une bonne transmission des informations (shift, consignes, priorités)</li><li>Coordonner avec les autres départements pour garantir une expérience client fluide</li></ul><p><strong>Autres responsabilités</strong></p><br><ul><li>Veiller au respect des procédures de sécurité et des normes internes</li><li>Maintenir un haut niveau de présentation et de professionnalisme</li><li>Signaler les dysfonctionnements techniques et suivre leur résolution</li></ul><br>Qualifications<br><br><ul><li>Diplôme universitaire</li><li>Minimum 3 ans d’expérience dans un poste similaire ou dans les services clients/réservations</li><li>Expérience confirmée en environnement hôtelier 4* ou 5*</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Bonne maîtrise des outils informatiques (Microsoft Office : Word, Excel, Outlook, PowerPoint)</li><li>Maîtrise d’un PMS hôtelier (idéalement OPERA)</li><li>Bonne connaissance des canaux de distribution (OTA, GDS, corporate)</li><li>Leadership et compétences managériales</li><li>Excellent sens du service client</li><li>Forte capacité d’organisation et d’analyse</li><li>Sens du détail et rigueur</li><li>Esprit d’équipe et collaboration</li><li>Dynamisme et proactivité</li><li>Capacité à motiver et développer les équipes</li><li>Présentation soignée et attitude professionnelle</li><li>Orientation résultats et performance</li></ul> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Teams <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Maintaining Guest Services and Front Desk Goals<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Strives to improve service performance.<br>• Provides immediate assistance to guests as requested.<br>• Ensures employees understand customer service expectations and parameters.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>Implementing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Manages payroll administration.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Participates in employee progressive discipline procedures.<br>• Uses all available on the job training tools for employees.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises on-going training initiatives and conducts training when appropriate.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains high visibility in public areas during peak times.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Performs Front Desk duties in high demand times.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Maintenance Manager oversees and manages that all facilities, machinery, equipment are in good running
condition at all times , Expert in electrical , HVAC and mechanical machines engineering matters within the
corporation and provide technical leadership of the maintenance team, in delivering a high-level performance of
machines in the restaurant advisory service related to all aspects of related issues. Controls and operates the
preventive maintenance of firefighting system in the restaurant/outlets.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Develop and implement maintenance strategies, plans, and schedules to ensure the efficient operation of facilities, equipment, and systems.</p><br>
<p>Oversee a team of maintenance technicians, assigning tasks, providing guidance, and monitoring performance to ensure timely and effective completion of work.</p><br>
<p>Conduct regular inspections of facilities, equipment, and infrastructure to identify maintenance needs, safety hazards, and opportunities for improvement.</p><br>
<p>Coordinate with other departments, vendors, and contractors to schedule repairs, installations, and upgrades, minimizing downtime and disruptions to operations.</p><br>
<p>Manage the maintenance budget, expenses, and resources effectively, optimizing costs while maintaining high standards of quality and safety.</p><br>
<p>Ensure compliance with regulatory requirements, industry standards, and Company policies related to maintenance activities, safety protocols, and environmental regulations.</p><br>
<p>Develop and implement preventive maintenance programs to prolong the lifespan of equipment and reduce the risk of unexpected failures or breakdowns.</p><br>
<p>Maintain accurate records of maintenance activities, including work orders, inspections, repairs, and inventory, using maintenance management software or other tools.</p><br>
<p>Train and mentor maintenance staff on proper procedures, techniques, and safety protocols, fostering a culture of continuous learning and improvement.</p><br>
<p>Collaborate with senior management to develop long-term maintenance plans, capital improvement projects, and strategic initiatives to support organizational goals and objectives.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>In-Depth knowledge of Facilities and Maintenance activities and equipment. Knowledge of Electrical</p><br>
<p>principles. Know how to diagnose cause of electrical or mechanical malfunction/ failure of operational equipment</p><br>
<p>and performs preventive and corrective maintenance. Knowledge to modify electrical prototypes to correct</p><br>
<p>functional deviations. Know how to read, interpret, develop wiring diagrams, layout drawings, and engineering</p><br>
<p>specification for system or equipment modifications or expansion and directs personnel performing routine</p><br>
<p>installation and maintenance duties. Knowledge of plans, directs and records periodical electrical testing and</p><br>
<p>recommends or initiates modification or replacement of equipment which fails to meet acceptable operating</p><br>
<p>standards. Sound knowledge of MEP activities and equipment.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Continuous Improvement In Maintenance Practices L3<br>Preventative and Predictive Maintenance L3<br>System Maintenance and Enhancement L3<br>Regulatory Compliance L3<br>Agility<br>Project Management L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Mechanical Engineering or any related field<br>Professional Qualification in MMUP Engineer Registration (UPDA)<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><p><b>About the role</b></p><br><p><span>We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you!</span></p><br>
<br><br><p><b>Responsibilities </b></p><br><ul>
<li>
<p>Work with customers to understand jobs to be done and design user journeys</p><br>
</li>
<li>
<p>Develop user stories translating business requirements into specifications the design and tech team can act upon </p><br>
</li>
<li>
<p>Own the product roadmap and oversee its execution while balancing requirements across products and countries </p><br>
</li>
<li>
<p>Contribute to the company culture and be responsible for the success and personal growth of our product managers </p><br>
</li>
<li>
<p>Contribute to the company's overall strategy working closely with the engineering, data, and operations teams </p><br>
</li>
<li>
<p>Co-Manage the different stakeholders across countries and products</p><br>
<br></li>
</ul><br><p><b>Requirements </b></p><br><ul>
<li>
<p>+2 years experience as a product manager or in a similar level position</p><br>
</li>
<li>
<p>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently </p><br>
</li>
<li>
<p>management skills, ideally experience managing remote teams.</p><br>
</li>
<li>
<p>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</p><br>
</li>
<li>
<p>Good knowledge of how a software app works from it’s different layers.</p><br>
</li>
<li>
<p>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</p><br>
</li>
<li>BSc/MSc in Engineering, Computer Science, Design or relevant field<br></li>
</ul><br> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>Payroll Senior manager to lead the payroll functions. Work to ensure the payroll expenses and salaries are paid correctly and on time. A big part of your job will be to supervise our payroll team and liaise with other professionals.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Principle Responsibilties:</p><br>
<p>Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.<br>
Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.<br>
Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.<br>
Prepares reports by compiling summaries of earnings, deductions, leave, disability, and wages.<br>
Determines payroll liabilities by approving the calculation of employee income and and workers compensation payments.<br>
Balances the payroll accounts by resolving payroll discrepancies.<br>
Provides payroll information by answering questions and requests.<br>
Maintains payroll guidelines by writing and updating policies and procedures.<br>
Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.<br>
Maintains employee confidence and protects payroll operations by keeping information confidential.<br>
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.<br>
Completes operational requirements by scheduling and assigning employees; following up on work results.<br>
Maintains payroll staff by recruiting, selecting, orienting, and training employees.<br>
Maintains payroll staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.<br>
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.<br>
Contributes to team effort by accomplishing related results as needed.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><br><u><b>Job Experience</b></u>
<br><br><u><b>Competencies</b></u>
<br>Financial Acumen L4<br>Build High-Performing Teams<br>Speed of Execution<br>AI Fluency<br>Build Process and Systems<br>Provide Direction<br>Payroll Processing and Reporting L4<br>SAP ERP Human Resources L4<br>Resilience<br>Quality<br>Drive Cost Optimization<br>Agility<br>Payroll Compensation Analysis L4<br>Leadership<br>Business Acumen L4<br><br><br><u><b>Education</b></u>
<br><br><br>
</div>