3d Printing Jobs in Algeria
378 Jobs Found
<ul> <li><font dir="auto" ><font dir="auto" >To take charge of the activities related to his position.</font></font></li> <li><font dir="auto" ><font dir="auto" >It is responsible for ensuring the safety of human lives and preserving material property.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Is responsible for overseeing the prevention of risks and workplace accidents and for considering means of protection (individual and collective).</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Is responsible for ensuring strict compliance with regulatory and normative requirements and for monitoring the implementation of action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Applies and executes the measures dictated by the hierarchy and the regulations in force.</font></font></li> <li><font dir="auto" ><font dir="auto" >Enforce HSE regulations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with HSE standards.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >BAC + 5 (Master's degree) in HSE (Health, Safety, and Environment).</font></font></li> <li><font dir="auto" ><font dir="auto" >Resident on the Algiers-Boumerdes axis.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience required.</font></font></li> </ul> <p><br></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Supervise teams and subcontractors in the field.</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate transition activities with the various stakeholders.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with procedures, quality standards and HSE.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor the progress of the work and provide reporting.</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify the risks and propose corrective actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in follow-up meetings with the client and project teams.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Experience in supervising telecom projects (RAN, Transmission or network deployment).</font></font></li> <li><font dir="auto" ><font dir="auto" >Good knowledge of GSM, UMTS, LTE and/or 5G environments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to coordinate multiple stakeholders in the field.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good organizational skills, autonomy and team spirit.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good communication and my mastery of reporting.</font></font></li> <li><font dir="auto" ><font dir="auto" >Driving licence and mobility appreciated.</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Review technical reports and ensure follow-up of interventions. Ensure follow-up of homologation of finished products and components. Work on, update and follow up on product technical files. Participate in the follow-up and coordination of development projects for finished products and components. Contribute to the continuous improvement of products and processes. Coordinate with different departments to ensure follow-up and validation of product manufacturing on production lines. Ensure correspondence and coordination with local and foreign suppliers for the collection and updating of component and product technical files.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+5 Mechanical Engineering, Energy, Electronics, Electromechanics, or equivalent specialty. Experience in a similar position.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li>Coordonner les activit s de d ploiement, int gration et maintenance du r seau de transmission.</li> <li>Assurer le suivi des quipes terrain et des sous-traitants.</li> <li>Planifier et suivre l avancement des travaux (Fibre, FH/Microwave, IP Transmission).</li> <li>Contr ler la qualit des livrables et le respect des d lais.</li> <li>Assurer la communication entre les quipes techniques, le client et les diff rents intervenants.</li> <li>Pr parer les reportings d avancement et remonter les points bloquants.</li> <li>Participer aux r unions de suivi projet.</li> </ul> <ul> <li>Exp rience en coordination de projets transmission t l com.</li> <li>Bonne connaissance des technologies de transmission.</li> <li>Exp rience avec les environnements op rateurs t l com.</li> <li>Capacit g rer plusieurs intervenants et priorit s.</li> <li>Bonnes comp tences en communication, organisation et reporting.</li> <li>Autonomie, rigueur et esprit d quipe.</li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Content creation: Schedule and publish posts and stories regularly, respecting the editorial guidelines and tone specific to each brand. Page management: Ensure the maintenance, updating, and visual consistency of all our accounts and pages across different networks. Comment moderation: Actively monitor comment sections under our posts to maintain a healthy, professional, and dynamic forum. Messaging management: Respond quickly and personally to private messages from our subscribers and potential customers to guarantee excellent digital customer service.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >A first experience in Community Management.</font></font></li><li><font dir="auto" ><font dir="auto" >My perfect mastery of the codes, formats and algorithms of Instagram, Facebook, TikTok and LinkedIn.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent spelling and perfect writing skills in (French / Arabic / English)</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of planning tools</font></font></li><li><font dir="auto" ><font dir="auto" >Rigorous organization: Ability to juggle effectively between several brands without getting scattered.</font></font></li><li><font dir="auto" ><font dir="auto" >Reactivity and dynamism: Sense of customer contact and active listening.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity: Proactive in suggesting formats for stories and posts.</font></font></li></ul><p></p></section>
<p>Participate in the control and validation of the construction plan. Participate in the formalization of all documents related to testing, commissioning & startup. Participate in the monitoring of the project execution schedule. Participate in the total physical progress of project activities. Participate in the inspection and testing of project equipment on site. Participate in the monitoring of hydrostatic tests of collectors and distribution lines and finished product evacuation lines (Gas, Crude, Condensate) on site. Participate in the finalization of project equipment files on site. Participate in the control of the application of instructions from bodies responsible for technical & regulatory controls (DPEM, ARH, CTC, ONML) by the contractor. Participate in the control of the application of HSE procedures for the site. Control the setup of temporary infrastructures related to construction (camps & means of work execution). Ensure surveillance & control of construction & assembly work of industrial facilities & reception of equipment.</p><p><strong>Desired Candidate Profile</strong></p><p>Mechanical State Engineer (Static Equipment & Rotating Machines)</p><p>Proficiency in English language desirable.</p><p>Experience in the Oil and Gas field.</p>
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<span> Remote | ️ English Voice Recording | ⏱️ Under 60 Minutes | $15–$27+ per Completed Task We are in the final days of this global research project and are actively looking for additional participants to complete recordings by Tuesday, September 15.<br> Volga Partners is completing the final recruitment phase of a global language and voice research project, and we are expanding several participant groups that are currently underrepresented in our research sample.<br> All eligible adults are welcome to apply.<br> To help us build a more representative research dataset, we are particularly interested in hearing from: • Adults age 50+, including adults 55–70 and 71+ • Mandarin, Cantonese & other Chinese language backgrounds • Vietnamese speakers • Portuguese speakers • Albanian speakers • European / Metropolitan French speakers • Canadian French speakers • African, North African / Maghrebi, Arabic-French, Caribbean and Haitian French speakers • Participants who can complete the activity using an iPad, MacBook or iMac All recordings are completed in English.<br> Participants should have strong English reading and comprehension skills while also having a connection to one of the language backgrounds listed above.<br> What You'll Do Complete a short, guided English voice-recording activity remotely using your own device.<br> Most participants finish in approximately 20–35 minutes, and the entire activity is designed to take less than 60 minutes.<br> No professional voice, acting, or research experience is required.<br> Compensation $25 — European / Metropolitan French & Canadian French $20 — Albanian $15 — Chinese, Vietnamese, Portuguese and other listed French language groups Additional $2 incentive: Qualifying participants may receive an additional $2 based on an identified research sampling need, including participants in certain age groups or participants completing the activity using an iPad, MacBook or iMac.<br> Interested?<br> Complete the brief Global Language Research Participant Interest Form: https://wkf.<br>ms/4gochub Our team will review your information and contact you if your profile matches one of the remaining research groups.<br> Referrals are encouraged.<br> If you know someone who may fit one of the participant groups above, please share this opportunity with your family, friends, colleagues, or community.<br> Different generations.<br> Different language backgrounds.<br> Different voices.<br> One global research community.<br> About Volga Partners Volga Partners supports global technology, data, and AI research initiatives by connecting diverse participant communities with opportunities to contribute to emerging research.<br> Different generations.<br> Different language backgrounds.<br> Different voices.<br> One global research community.<br></span> </div>
<p><font dir="auto" ><font dir="auto" >Diagnose and resolve complex incidents (levels 2 & 3) </font></font><br><font dir="auto" ><font dir="auto" >Provide technical support to field technicians and supervisors </font></font><br><font dir="auto" ><font dir="auto" >Analyze recurring breakdowns and propose sustainable solutions </font></font><br><font dir="auto" ><font dir="auto" >Analyze technical needs and propose appropriate solutions </font></font><br><font dir="auto" ><font dir="auto" >Manage critical situations </font></font><br><font dir="auto" ><font dir="auto" >Coordinate multi-site interventions if necessary </font></font><br><font dir="auto" ><font dir="auto" >Ensure technical communication with the client </font></font><br><font dir="auto" ><font dir="auto" >Produce detailed analysis reports </font></font><br><font dir="auto" ><font dir="auto" >Implement corrective and preventive actions </font></font><br><font dir="auto" ><font dir="auto" >Participate in the improvement of after-sales service procedures </font></font><br><font dir="auto" ><font dir="auto" >Prepare detailed technical reports Carry out </font></font><br><font dir="auto" ><font dir="auto" >and manage on-site technical missions </font></font><br><font dir="auto" ><font dir="auto" >Intervene in the workshop for equipment repair, configuration and preparation </font></font><br><font dir="auto" ><font dir="auto" >Provide training to the end customer </font></font><br><font dir="auto" ><font dir="auto" >Ensure the drafting of technical guides </font></font><br><font dir="auto" ><font dir="auto" >Train and supervise technicians</font></font></p><p><strong>Desired Candidate Profile</strong></p><h3>Dipl me :</h3><font dir="auto" ><font dir="auto" >Engineer or Master's degree (Bac+5) in technology, electronics, networks and telecommunications, computer science, electrical engineering, electronics or a similar field</font></font><br><h3><font dir="auto" ><font dir="auto" >Additional training:</font></font></h3><font dir="auto" ><font dir="auto" >Preventive Maintenance Training, </font></font><br><font dir="auto" ><font dir="auto" >IT Security Training, </font></font><br><font dir="auto" ><font dir="auto" >Systems and Network Management Training, </font></font><br><font dir="auto" ><font dir="auto" >Coding and Programming Training, </font></font><br><font dir="auto" ><font dir="auto" >Electronic Circuit Repair Training</font></font><br><h3><font dir="auto" ><font dir="auto" >Mastery of technical tools related to the field of activity:</font></font></h3><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills; </font></font><br><font dir="auto" ><font dir="auto" >Project management </font></font><br><font dir="auto" ><font dir="auto" >; Professional technical writing; </font></font><br><font dir="auto" ><font dir="auto" >Proficiency in evolving IT tools</font></font><br><h3><font dir="auto" ><font dir="auto" >Knowing how to be:</font></font></h3><font dir="auto" ><font dir="auto" >Sense of responsibility, </font></font><br><font dir="auto" ><font dir="auto" >analytical and synthesis skills </font></font><br><font dir="auto" ><font dir="auto" >, rigor and organization, </font></font><br><font dir="auto" ><font dir="auto" >leadership and teamwork, </font></font><br><font dir="auto" ><font dir="auto" >good communication</font></font><br><h3>Exp rience :</h3><font dir="auto" ><font dir="auto" >Minimum 2-3 years in preventive and corrective maintenance, Project Manager or similar role, with team supervision experience preferred. </font></font><br><font dir="auto" ><font dir="auto" >Job description validation. HSE standards.</font></font>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Completes assigned day-to-day tasks, of different kind:</p><ul><li>May assist in preparing annual budgets, and completes analysis of monthly budget activity.</li><li>Schedules appointments and meetings, and writes respective minutes and protocols.</li><li>Coordinates and establishes all travel arrangements, and reconciles travel and expense reports.</li><li>Answers, screens, and places phone calls, and manages in- and outbound correspondence.</li><li>Monitors all information flow, including maintaining paper and electronic files.</li><li>Prepares presentations, reports, statistical charts and briefings.</li><li>Assists in integration of new office technologies and systems as appropriate.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Requirements:</h2><ul><li>Bachelor's degree in Management, or a related field, or equivalent professional experience.</li><li>Minimum 3 5 years of experience in an administrative, executive assistant, or office coordination role.</li><li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other office productivity tools.</li><li>Excellent verbal and written communication skills in French and English, additional languages are an asset.</li><li>Strong organizational and time-management skills</li><li>High attention to detail and accuracy in preparing documents, reports, and correspondence.</li><li>Ability to work independently, take initiative, and proactively solve problems.</li><li>Demonstrated ability to handle confidential and sensitive information with discretion and integrity.</li><li>Excellent planning and coordination skills, particularly for meetings, events, and travel arrangements.</li><li>Strong follow-up skills and ability to monitor deadlines, action items, and deliverables.</li><li>Customer-service mindset and a collaborative approach to supporting teams.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Buying Professional . Your tasks and responsibilities: Driving Indirect material commodities Strategic procurement in Algeria Actively engage in business strategies/goals Support, act as interface to higher pooling levels within the region Implement indirect Commodity strategies to ensure long-term, cost-efficient supply of materials Define and implement Procurement strategies based on conducted demand, market and supplier analysis to ensure long-term, cost-efficient and reliable on-time supply of materials in the required quality. Actively drive cooperation with cross-functional partners in the business Lines Support supplier management process, update supplier evaluation systems Coordinate and manage workgroups / conferences to achieve the best outcomes by joint, goal-oriented action Generate, document and implement savings, e.g. CNI; plan, monitor and report on relevant KPI to contribute to the success of the business meanwhile maintaining transparency Ensure close cooperation with Internal Customers (requisitioners) to ensure customer care and early involvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor of science, Engineering / Business / Supply chain Management</li><li>3 years of Experience in similar roles, preferably healthcare sector</li><li>Excellent Negotiator</li><li>Excellent problem-solving skills.</li><li>Analytical mindset.</li><li>Exceptional interpersonal skills.</li><li>Excellent written and verbal communication skills.</li><li>Attention to detail.</li><li>SAP user experience</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Verify the compliance of accounting transactions recorded at headquarters. Analyze and justify balance sheet and income statement accounts. Ensure the monitoring and clearing of suspense, accrual, and other accounting entries. Prepare inventory and adjusting entries. Participate in the monthly, quarterly, semi-annual, and annual closing of accounts. Verify the consistency of trial balances, general ledgers, and financial statements. Ensure the accounting follow-up of fixed assets, depreciation, provisions, and inventory. Participate in the preparation of financial statements and supporting documents. Ensure the centralization and verification of accounting information transmitted by the units. Prepare files for statutory auditors, external auditors, and regulatory bodies. Participate in the improvement of accounting procedures and the internal control system. Assist the Head of Accounting with closing and reporting tasks. PERIODIC AND SUPPLEMENTARY DUTIES: Ensure follow-up on the implementation of audit recommendations and corrective actions. Participate in working meetings and committees relevant to their area of activity. Participate in physical inventories. Perform any task within their area of expertise assigned by management. RESPONSIBILITIES: Reliability of analyses and accounting controls performed. Justification of account balances. Accuracy of proposed adjusting entries. Compliance with accounting standards and internal procedures. Compliance with deadlines for closing and transmitting financial information. Participate in internal audits and unit control missions.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Education: Bachelor's/Master's degree in Finance, Accounting, Management or Business Studies.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience: Minimum six (06) years of experience in the fields of accounting, taxation, auditing or accounting control...</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Arabic: Master's level; French: Master's level; English: Desirable.</font></font></li><li><font dir="auto" ><font dir="auto" >REQUIRED SKILLS: Proficiency in the Financial Accounting System (FAS). Sound knowledge of taxation and accounting regulations. Proficiency in closing and accounting analysis techniques. Proficiency in accounting software and office tools. Analytical, synthesis, and report-writing skills. Rigor, discretion, and initiative.</font></font></li><li><font dir="auto" ><font dir="auto" >PROFESSIONAL OBLIGATIONS: Respect for professional secrecy. Compliance with internal procedures and applicable regulations. Confidentiality of financial and accounting information. Reporting of any anomalies or irregularities observed.</font></font></li></ul><p></p></section>
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<p>At <strong>Holiday Inn Algiers – Cheraga Towers</strong>, we are looking for a dynamic Director of Finance & Accounting to oversee all financial operations and support the hotel's strategic objectives. Reporting to the General Manager, you will lead the Finance team, ensure compliance with IHG standards and local regulations, drive financial performance, and provide sound commercial and financial guidance to the leadership team. If you are passionate about hospitality finance and leadership, we invite you to join our team and grow your career with IHG Hotels & Resorts.</p><br><p><span><span><strong>A little taste of your day-to-day</strong></span></span></p><br><p><span><span>Every day is different</span></span><span><span>, </span></span><span><span>but you’ll mostly be:</span></span></p><br><ul><li><p><span><span>Managing and coaching your team to ensure the right person is always on the right task</span></span></p><br></li><li><p><span><span>Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal</span></span></p><br></li><li><p><span><span>Maximising financial returns through financial analysis, data trends and market information – while budgeting accordingly</span></span></p><br></li><li><p><span><span>Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution</span></span></p><br></li><li><p><span><span>Supervising a number of clerical accounting employees across a range of functions – from Accounts Payable to Purchasing and Payroll.</span></span></p><br></li></ul><p><span><span><strong>What we need from you</strong></span></span></p><br><ul><li><p><span><span>Bachelor’s degree / higher education qualification / equivalent in Accounting and Finance </span></span></p><br></li><li><p><span><span>4-8 years’ experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience </span></span></p><br></li><li><p><span><span>Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc </span></span></p><br></li><li><p><span><span>Professional accounting or finance designation or certification preferred </span></span></p><br></li><li><p><span><span>Fluent in French and English (spoken and written) is required.</span></span></p><br></li></ul><p><span><span><strong>What you can expect from us</strong></span></span></p><br><p><span><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. </span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</span></span></p><br><p><span><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. </span></span></p><br><p><span><span>So, join us and you’ll become part of our ever-growing global family.</span></span></p><br><br> </div>
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<p><span>At <strong>Holiday Inn Algiers – Cheraga Towers</strong>, we are looking for a dynamic <strong>Finance and Business Support Manager</strong> to oversee the hotel's financial operations and support its strategic objectives. Reporting to the General Manager, you will lead and develop the Finance team, ensure compliance with IHG standards and local regulations, drive financial performance, and provide sound commercial and financial guidance to the leadership team. If you are passionate about hospitality finance, business performance, and team leadership, we invite you to join our team and grow your career with IHG Hotels & Resorts.</span></p><br><p><span><strong>A little taste of your day-to-day</strong></span></p><br><p><span>Every day is different, but you’ll mostly be:</span></p><br><ul><li><span>Managing and coaching your team to ensure the right person is always in the right place and on the right task</span></li><li><span>Ensuring high standards of accounting practices and maintaining effective financial control procedures in line with IHG standards and local requirements</span></li><li><span>Maximising financial performance through financial analysis, data trends, market information, and effective budgeting and forecasting</span></li><li><span>Supporting the General Manager and leadership team with accurate financial information, business analysis, and recommendations to support informed decision-making</span></li><li><span>Monitoring the hotel's financial performance and identifying opportunities to improve profitability and business results</span></li><li><span>Overseeing key Finance and Business Support activities, including Accounts Payable, Purchasing, Payroll, and other accounting functions</span></li><li><span>Ensuring effective controls over cash, inventory, purchasing, and financial transactions</span></li><li><span>Supporting the preparation of budgets, forecasts, financial reports, and business projections</span></li><li><span>Ensuring compliance with statutory requirements, tax regulations, and IHG policies and procedures</span></li></ul><p><span><strong>What we need from you</strong></span></p><br><ul><li><span>Bachelor’s degree / higher education qualification / equivalent in Accounting, Finance, or a related field</span></li><li><span>4-8 years’ experience in hotel accounting or finance, with relevant supervisory or management experience, or an equivalent combination of education and work-related experience</span></li><li><span>Strong knowledge of hotel finance and accounting operations, including budgeting, forecasting, financial reporting, payroll, purchasing, cash management, and internal controls</span></li><li><span>Strong analytical and problem-solving skills, with the ability to translate financial information into practical business recommendations</span></li><li><span>Good understanding of local accounting, tax, and statutory requirements</span></li><li><span>Professional accounting or finance designation or certification is preferred</span></li><li><span>Strong leadership, communication, and interpersonal skills</span></li><li><span>Fluent in French and English (spoken and written) is required</span></li></ul><p><span><strong>What you can expect from us</strong></span></p><br><p><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.</span></p><br><p><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</span></p><br><p><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</span></p><br><p><span>So, join us and you’ll become part of our ever-growing global family.</span></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><p>CORE WORK ACTIVITIES</p><p>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</p><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><p>Leading Kitchen Team</p><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><p>Establishing and Maintaining Restaurant Kitchen Goals</p><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing and Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Assists Executive Chef with all kitchen operations and preparation.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>• Maintains purchasing, receiving and food storage standards.<br>• Ensures compliance with food handling and sanitation standards.<br>• Performs all duties of kitchen managers and employees as necessary.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>Leading Kitchen Operations<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Recognizes success performance and produces desired results.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Trains employees in safety procedures.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span> Pay Band</span></strong></p><br><br><p><strong><span> Location</span></strong></p><br><br><p><strong><span> Duration</span></strong></p><br><br><p><strong><span> Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br> <br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br> <br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New & existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer. CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration & Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes. </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example. You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge & Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating & Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly & effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning & Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>