Jobs / Call Center Jobs / Call Center Representative

Call Center Representative

UAE - Dubai United Arab Emirates
Employment: Full Time
  • Manage inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Previous experience in a customer support role.
  • Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Polished convincing and negotiations skills.
  • Flexibility and openness to innovation and improvement.
Apply on the Job Website
Post date: 16 May 2024
Publisher: Bayt
Post date: 16 May 2024
Publisher: Bayt