As our team is expanding, we are on the hunt for additional qualified Call Center Agents to join a fast-growing team. The ideal candidate will perform the following duties:
- Manage inbound calls in a timely manner.
- Provide courteous and professional phone support to customers.
- Update customers account data, as required.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Fulfill all duties as communicated and assigned by the call center supervisor.
- Other duties might be assigned.
Bachelor's degree in any relevant field1-2 years’ experience in a similar role (call center or customer service environment).Good English LanguageVery good PC skills (Microsoft Office: Word, Excel & Power Point).Age: 23 to 27General RequirementsAbility to multi-task, prioritize, and manage time effectively.Strong phone and verbal communication skills.Customer focus and adaptability to different situations.Ability to work under pressure & meet deadlines.Highly presentableThank you for your interest in applying, we really appreciate your time. Therefore, only candidates who fulfill the above-mentioned criteria will proceed forward. Good Luck!