Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
Office Management
Job Description
Travel Approvals Associate
Job title
Travel Approvals Associate
Level
Associate
Reports to
Travel Operations Lead
Supervises
NA
Location
Jordan / KSA / Lebanon
Position summary
The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel booking and management activities.
The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes including where appropriate travel-related vendor management.
The Travel Support manages all day to day activities around air/ground transportation, visa requirements and hotel reservations.
Primary Duties And Responsibilities
Financial
Support day to day activities in light of the Travel Expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
Drives and supports a culture of long-term saving on travel and visa costs
Tracking and upwards reporting of all savings made within the travel team
Works with Travel Operations Lead to drive cost efficiencies in processes
Monitors and records LPO’s and invoices
Customer
Responsible for day to day delivery of travel support activities including offline / multi leg and out of policy bookings and approvals
Provide first level response on travel queries and escalates complex requests to the Travel Operations Lead
Monitor external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
Completes reviews and audits of rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate.
Input of visa application data onto computer systems and assist with application retrievals, monitor the application status and searches.
Offer professional and up to date visa advice on rules and regulation mainly to the Middle East countries.
Works flexibility to accommodate peak times of travel e.
g.
busy season and graduate induction travel times
Internal Process
Supports, reviews and recommendations ways to optimise travel spend including:
Tickets pricing alignment with market
Travel patterns
Out of policy bookings
Monitors out of policy expense bookings and highlights to the Travel Operations Lead as appropriate
Promotes and monitors compliance to the firm's travel booking policy
Educates and advertises the travel booking processes and procedures to travellers
Supports the Business Resilience travel approval process
Provides on the job training for employees on the us of the use of the firm's online booking system (KDS)
Effectiveness in the visa area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional visa advice.
Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
Additional tasks as assigned by the management
Learning & Growth
Adheres to policies and procedures
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, Skills, And Abilities
Education
Bachelor’s Degree
Language
Fluency in English required, proficiency in Arabic is an advantage
Overall Experience
1+ years of experience
Specific Experience
Experience in travel management agency and/or call center
Knowledge and Skills
Strong customer service orientation
Organisation, thoroughness, eye for detail, time management skills and proactivity
Strong verbal and written communication skills
Good knowledge in computer skills and managing databases
Ethical Conduct
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date