Operations Officer, Global. Amman. Posting Date: 09/03/2024. Deadline: 09/19/2024
Role Title
Operations Officer, Global
Grade Level
Level D, Grade 9
Reporting To
Associate Director of Operations (MENA)
Program/Tool/ Department/Unit Name
Global Operations
Team Name
Global Operations
Role Purpose
This role will be supporting 1) the Associate Director of Operations, MENA, to drive cohesion among geographically located staff and create ownership of operations issues across the MENA region; and 2) the Global Operations leadership in the development, monitoring and implementation of key global initiatives across the Global Operations team.
Key Responsibilities
Reporting to the Associate Director of Operations, MENA, the Operations Officer’s key responsibilities are as follows:
MENA Operations
- Support the coordination of local requirements with local Operations Directors for all Operational activity e.g. events management, finance and cashflow management, workplace services, logistical onboarding of new starters etc.
- Responsible (with the Director, Global Operations) for understanding local requirements and support with location specific operational questions, issues, and requirements.
- Support the implementation and compliance of Global Operations policies and procedures in their location.
- Support management of contracts and vendors for local outsourcing where needed to ensure alignment with global policies.
- Support with the assurance and review of local procurement and contracts prior to signing, and administer them as needed.
- Responsible for supporting the coordination of workplace services within their location as well as other OSF locations, including liaising with Global Safety Security Resilience team and coordinating with the Real Estates Renewal Program on the workplace improvement.
Global Operations
- Support the Senior Director of Global Operations and Director of Service Delivery on various global projects as such health and safety global standards, sustainability initiatives, etc., by taking the work forward in some projects and working with each project lead to provide visibility into the progress of each project.
- Assist the Director of Global Operations in setting up and monitoring key performance metrics across various workstreams of Global Operations and coordinating with staff in other operations functions on cross-operational projects.
- Work with the Associate Directors and Operations Officers in Global Operations to support the efforts to standardize and streamline of day-to-day operational systems and processes for Global Operations.
- Work with the Associate Director of Global Operations to support the implementation of culture transformation initiatives across OSF offices.
People Responsibilities (Total Team/DRs)
None
Key metrics
Operations Functions KPIs / SLAs where specified in global policy
Key internal relationships
Director of Global Operations, Associate Directors and Operations Officers in other locations, Geographic Leads and their staff, P&C, OGC, Finance, IT, Real Estate Renewal Program
Key external relationships
External organizations for major events
Qualifications
Essential:
- Educated to a degree-level (or equivalent)
Essential
Experience
- Significant experience working at the intersection of programmatic and operational work in the non-profit sector
- Experience with ‘generalist’ operations background within a multi-geography organization
- Experience in working across multiple corporate service functions, ideally including experiences in promoting Culture/ DEI initiatives
- Proven experience in collaborating with multi-country stakeholders
- Proven project management skills and track record
Desirable
- Prior experience of administrative support in a similar role
Functional Competencies
- Have a basic understanding of general operations, including finance/accounting and facilities management
- Previous experience working in a change management / transformational change focused environment
- Ability to communicate clearly, efficiently and between audiences of varying seniorities
- Experience managing contracts and vendor management
- Basic understanding of local compliance and regulations
- Ability to analyze complex data sets and draw insights to inform the local operations
- Experience managing operations projects and moving the process along with various stakeholders
Personal Competencies
- Organizational proficiency, being able to work across competing priorities while proactively responding to incoming requests and communications
- Able to communicate appropriately across diverse audiences and stakeholders
- Excellent written, verbal, organizational, analytical, and interpersonal skills; good listening and communication skills with sensitivity to cultural communication differences
- Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace
- Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity.
- Willingness to adjust working hours to include calls and discussions with colleagues and vendors located in various geographic regions
- Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice
- Drives a customer service focused culture throughout the team to deepen relationships leveraging systems and knowledge
- Ability to drive operational efficiency through building effective interpersonal relationships
Languages
- Fluent in Arabic and a good working knowledge of English
Competitive rates of pay apply.
Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.
We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.