An VFS GLOBAL in **Lebanon** announces its need for (A male or Female customer Services employee) with the following conditions :

1- Holder Bachelor’s or Master’s degree

2- Thorough Knowledge of computer programs and internet usage.

3- Proficiency and mastery of English Language

4- Work experience in customer Service for One year ( not mandatory)

5- The ability to learn and acquire skills

Has a strong personality and able to deal with the public.

those who are interested and who meet the above conditions must send their CV attached with personal photos to the email ([اضغط هنا لمشاهدة البريد اﻹلكتروني])

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.

• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Troubleshoot and resolve product issues and concerns.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Adept in addressing client questions through effective telephonic conversation.
• Excellent communication and presentation skills.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Well-versed in handling digital tools and modern computer hardware.