Tele Sales
Tele sales, also known as telemarketing, is a method of direct marketing where salespeople contact potential customers over the phone to sell products or services.
Key Aspects:
Outbound vs. Inbound:
- Outbound: Sales representatives initiate calls to potential customers. This requires proactive prospecting and lead generation.
- Inbound: Sales representatives respond to incoming calls from interested customers. This often involves handling customer inquiries and providing product information.
Sales Process:
- Lead Generation: Identifying and qualifying potential customers.
- Contacting Prospects: Making initial contact with potential customers via phone.
- Building Rapport: Establishing a positive and trusting relationship with the customer.
- Product Presentation: Effectively presenting the product or service and its benefits.
- Handling Objections: Addressing customer concerns and objections.
- Negotiation and Closing: Negotiating pricing and terms and closing the sale.
- Follow-up: Following up with customers after the sale to ensure satisfaction.