- Install, configure, and support workstation software, hardware, printers, and phones.
- Implement applications and software upgrades and troubleshoot any performance issues
- Respond to enquiries from staff submitted through the ticketing system to help them resolve any hardware or software problems.
- Support users in the use of laptop equipment by providing any necessary training and advice
- Recommend suitable software and hardware systems where these might improve performance.
- Create new user accounts and giving their access permissions on company IT assets & systems based on approved IT policies, procedures and their job description.
A Bachelor degree in Computer Science, Engineering or related fieldExperience in basic maintenance of Laptops, printers, Tablets ( Hardware, Software)IT certifications is a plus (CCNA, MCSA, ITIL).Experience in using and creating active directory .Great troubleshooting abilities and attention to detail.Excellent team player with strong interpersonal skills who fully participates in and supports Fawry initiativesStrong written and verbal communication skills