Your Mission

• As a Wallet & Payments Operations Specialist, you will play a critical role in managing digital wallet operations, resolving payment issues, and ensuring seamless cash flow across the Yassir ecosystem. You will work closely with agents, merchants, internal teams, and financial partners to troubleshoot wallet-related problems, monitor payment flows, and improve transaction reliability.

What You’ll Be Doing

• 1️⃣ Wallet & Payments Operations ManagementOversee end-to-end wallet operations, ensuring seamless customer, driver, and agent transactions.Monitor cash-in/cash-out processes, resolving issues such as failed transactions, settlement delays, and liquidity constraints.Ensure smooth payout processing for drivers, merchants, and customers.Manage wallet configurations and market-specific settings to ensure system stability.
• 2️⃣ Troubleshooting & Issue ResolutionAct as the first responder for wallet and payment-related issues, working with sales teams, agents, and customer support.Investigate failed transactions, incorrect balances, and payout errors, ensuring timely resolution.Collaborate with product, finance, and tech teams to escalate and fix recurring operational challenges.Provide structured feedback to improve transaction success rates and reduce friction in payment processes.
• 3️⃣ Performance Monitoring & Process OptimizationTrack and analyze key wallet and payment KPIs (e.g., transaction success rates, payout speed, agent liquidity levels).Conduct root-cause analysis on operational inefficiencies and recommend improvements.Ensure compliance with internal financial policies and regulatory guidelines.
• 4️⃣ Cross-Team Collaboration & Market SupportWork closely with customer support, sales, product, and finance teams to enhance wallet reliability.Provide insights on market trends and operational challenges, helping to optimize agent and merchant networks.Support the launch of new financial products, payout features, and process improvements.

What We’re Looking For

• ✅ 2-3 years of experience in wallet operations, fintech payments, financial services, or digital payments operations.
• ✅ Strong understanding of digital wallets, cash-in/cash-out flows, and merchant/agent payment ecosystems.
• ✅ Hands-on experience troubleshooting transaction failures, settlement delays, and liquidity challenges.
• ✅ Data-driven mindset with the ability to analyze trends, identify inefficiencies, and recommend process improvements.
• ✅ Excellent communication skills in French, Arabic, and English (spoken and written).
• ✅ Strong collaboration skills to work effectively with internal teams, external partners, and financial institutions.

Why Join Yassir?

• ???? Be at the forefront of fintech innovation in one of the fastest-growing digital financial ecosystems.
• ???? Make a real impact by improving financial accessibility across emerging markets.
• ???? Collaborate with top talent and work in a high-growth, fast-paced environment.
• ???? Advance your career in fintech operations, gaining hands-on experience with digital payments and wallets.
• ???? Ready to take on this challenge? Apply now and be part of Yassir’s journey to reshape financial services!