Job Summary
As an Associate-Enterprise Reconciliation your role will involve reconciling withdrawal and deposit ATMs, which includes multi-currency ATMs, as well as identifying excesses and shortages in cash and handling exceptions at ATMs. Additionally, the role encompasses reconciling Nostro and GL/Suspense accounts, and ensuring timely clearing of exceptions related to these accounts.
Key Accountabilities
- Process Daily reconciliation of 175+ Withdrawal & Deposit ATM’S including Multi currency ATM’S
- Identification of ATM excess & shorts in funds & exception handling.
- Prepare monthly proof sheets for all related suspense account and submit to Team Leader.
- Prepare write-off /write back entries with supporting documents and submit to Team leader.
- Resolve/ respond to queries or escalations received from branches, Sales, Business, Call Centre in a timely manner.
- Ensure all complaints are highlighted to line management and resolution is provided.
- Escalate cash excess & shortage of ATMs and escalate to Team leader for resolution.
- Working with ITD for UAT support and implementation of schemes mandates on-time.
- Prepare daily, weekly, fortnightly, monthly, quarterly, half-yearly and yearly MIS for the respective activities.
- Handling all activities assigned by the line manager and department head.
- Previous Exposure to FIS Data Integrity Manager (formerly Known as IntelliMatch) preferred.
- Candidate from a STEM (Science, Technology, Engineering and Mathematics) background preferred.
- Previous exposure to Automated Nostro & GL suspense reconciliation required.
- Experience with Advanced Excel/Macros/PowerBI preferred.
Skills
Experience
Minimum Experience:
- Minimum 1 years of experience in Card Operations with specialization in Cards settlement, ATM reconciliations and suspense accounts proofing
Knowledge, & Other skills:
- In-depth knowledge of Visa / MasterCard / Dinners/ATM settlement process.
- MS Office proficient.
- Proficiency in written and spoken English.
- Ability to interact with internal and external stakeholders
- Strong Focus with business process improvement
- Ability to effectively prioritize workloads & process deadlines.
- Demonstrate ownership & accountability for the deliverables
- Strong, confident communication skills with team building abilities.
- Display high level of integrity with open and honest interactions
Competencies
- Initiative
- Integrity/Ethics
- Personal Organization
- Process PRIME postings manually
- Process transaction vouchers received from various Departments (internal)
- Productivity
- Receipt and verify the posting and payroll documents received
- Results Focus
- Self Development
- Strategic Thinking/Management
Skills
- Ability to interact with internal and external stakeholders
- In-depth knowledge of cheque processing
- Office/Work Station Design
Education
- Bachelor degree in Banking/Business or equivalent