Would you like to take ownership of delivering an exceptional service to our customers?
Are you passionate about building relationships and ensuring customer success?
Join our world class Oilfield Services Team
Baker Hughes is the world's first and only full stream provider of integrated oilfield products, services and digital solutions.
Partner with the best
The Service Delivery Technical Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis. This position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.
As a Service Delivery Technical Engineer, you will be responsible for:
Ensuring compliance with manage the Job Cycle (MtJC) process
Working with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
Performing offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
Designing a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
Working with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
Documenting accurately any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
Comparing job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
Working on Field Incidents related to products/services
Participating in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
Ensuring timely incident management to enable fast customer issue resolution and cash collection
Advising on product improvement opportunities for repetitive component/product failure
Providing sales support and product application recommendations
Fuel your passion
To be successful in this role you will:
Have Bachelor’s degree in science, technology, engineering or mathematics
Have atleast 5 years experience in completions field operations or Application engineering or technical sales
Have excellent leadership, strong interpersonal, influencing and planning skills
Have ability to work in a global matrix organization
Have excellent communication and presentation skills
Have strong organizational, analytical and problem solving skills
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits