The Opportunity:

The Opportunity

The incumbent will be responsible for answering technical inquiries from customers and associates. Serve as a subject matter expert to drive sales growth and margin. Respond to all technical queries from customers, Avantor associates and our world-wide distributor base via e-mail and telephone on a daily basis, offering technical support, recommendations and advice. Attend and support technical seminars and exhibitions both on-site at customer sites and off-site.

What we’re looking for

• Education: College degree in chemistry, biology or equivalent
• Experience:
• 5+ years’ experience in Technical Support/Contract Administration/ Quotations or other applicable discipline
• 3+ years’ experience within VWR or related industry experience

How you will thrive and create an impact

• Reviews, prepares, & processes Incoming Bids & Contracts.
• Finds the items required.  Cross reference using automation or manually; finds the items matching specifications (equal or offer).
• Load the items into the system including coding your pricing model.
• Reconciles the pricing and units of measure for final document presentation (final or last check).
• Records daily bid activities.
• Provides reciprocal, on-going backup support and assistance to customer service department in multiple capacities.
• Maintains and updates customer database.
• Product support to customers and colleagues
• Create, negotiate and follow up quotations
• Proactive selling the dedicated product range
• Cross-selling other product ranges
• Manage complaints according to established routines
• Send samples when requested from customer, quotations and tenders
• Order, register and follow up demo equipment according to Demo Unit Management process
• Send out brochures and catalogs through Athena
• Keep product information in ERP updated
• Monitor own product range in Qlik View and act accordingly
• Close cooperation with local, regional and European colleges within the dedicated product range
• Train other groups in dedicated product ranges
• Participate in relevant projects
• Ensure to keep the CRM system updated at all times with relevant information
• Responsible for reaching specific targets set for the role and/or for lead generation projects
• Ensure compliance with VWR’s vision, mission and values
• Ensure compliance with VWR’s strategy, policies and objectives
• Ensure compliance with relevant local and international legislation around Sales
• Ensure compliance with Integrated Management System (IMS) and CRS
• To plan and ensure fulfilment of own budget (IOP - sales and cost)
• Ensure fulfilment of PMP goals
• Ensure development of competencies and procedures in order to maintain an updated and smooth business
• Serves as backup to Customer Service for processing a range of customer transactions
• Participate in customer visits, exhibitions, customer events and other marketing activities when needed

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [اضغط هنا لمشاهدة البريد اﻹلكتروني] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.